Job Description

ServiceNow Tester:

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company's IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

IT Governance Risk and Compliance (GRC) is an essential component of our IT organization, providing support to our Pharmaceutical Research, Supply Chain, and Marketing organizations. Our goal is to radically simplify compliance and risk management, by taking a user-centric approach leveraging automation and self-service. As a Tester supporting the development team, you will be responsible for helping ensure the quality of the solutions we are building leveraging our ServiceNow platform. This role involves working closely with developers, analysts, and other stakeholders to identify and resolve issues, helping ensure our business requirements are met and delivering value to the organization. The ideal candidate will have a strong background in software testing and quality assurance, hands-on experience with ServiceNow and familiarity with test automation tools.

Responsibilities

• Perform functional, regression, and integration testing on ServiceNow applications
• Develop and execute test cases, scripts, and plans based on business requirements
• Identify, document, and track defects
• Collaborate with developers and business stakeholders to understand application functionality and resolve issues
• Participate in test planning and strategy meetings.
• Provide regular updates on testing progress and issues to the team
• Stay current with latest ServiceNow updates and test methodologies to recommend and drive process improvements

What we need

• Basic understanding of ServiceNow platform functionality and core modules (e.g., ITSM).
• Proficiency in developing, managing and executing test cases
• Excellent problem-solving and debugging skills
• Team player with strong written and verbal communication skills
• Familiarity with Scrum and Agile development processes

Preferred Experience and skills

• Hands-on experience with the ServiceNow GRC / Integrated Risk Management module
• Pharma background or experience in an other highly regulated industry
• Familiarity with automated testing tools and frameworks.
• Experience using AutomatePro for ServiceNow
• Using Jira to manage development and testing activities

You will learn

• How to make a difference in health care through digital products that users love
• Join a diverse team of passionate professionals in a flexible, international environment.

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Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, Systems Integration, Testing

Preferred Skills:

Job Posting End Date:

05/9/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.