Job Description

Job title: Affordability Solutions Manager

Overall Objectives

• Ensure effective planning, implementation, and oversight of approved Affordability Solutions (i.e. Financial Patient Program) for key therapeutic areas
• Drive growth by strengthening the equity of the company, the solutions and services among defined patient segments and channels
• Understand the evolving healthcare ecosystem and consumer journey to gain understanding of their needs and/or pain points, and establish the strategy, road map and plan on how to operationalize FPP implementation effectively, in compliance with global, regional, and local policies and standards
• Engage and establish partnership with stakeholders that directly touch the patient journey in order to facilitate patient navigation from awareness to fulfillment, facilitate patient access to relevant health information, solutions and/or services and improve over-all-patient journey
• Track and monitor FPP implementation to ensure strict adherence to company’s compliance controls, local laws; and identify, mitigate risk or remediate gaps to prevent misuse of the program

Key Responsibilities:

Program Ownership, FPP Strategy, Program Design:

• Over-all program owner of Affordability Solutions Programs or Financial Patient Programs (FPP) and responsible and accountable for the operational planning, implementation, and oversight of approved Affordability Solutions (i.e. Financial Patient Program) for key therapeutic areas
• Support the BU in the development of the Financial Patient Program (FPP) strategy & roadmap across business units including in-line products and new products
• Support BU in the design & calibration of innovative Means Test-based FPP
• Support the BU in the planning and execution of in-market pilots to test key hypotheses and improve programs based on pilot learnings and insights from key stakeholder including patients and HCPs
• Responsible to ensure a seamless overall patient experience in the end-to-end FPP’s process

FPP Operationalization Planning & Execution:

• Collaborate the BU on the FPP strategy, and lead the establishment of the road map and plan for operationalization of Affordability Solutions
• Lead the collaboration with the BU in the development of Communication & Engagement Plans including related content development to ensure awareness of relevant stakeholders about the program: HCPs (BU-driven), Patients and other stakeholders in the value chain (ASM-driven) and facilitate access to information and patient navigation, while adhering to compliance controls
• Understand the nuances of various channels and individual accounts to identify account-specific requirements to ensure effective execution and seamless overall patient experience in the end-to-end FPP’s process.
• Work on operational improvement and new ideas along with the BU, Finance, KAMs and other internal stakeholders (e.g. Compliance, Supply Chain, etc.) to improve on-ground execution of these programs
• Support the BU in the implementation of in-market pilots to test key hypotheses and improve programs based on pilot learnings and insights from key stakeholder including patients and HCPs

Manage Internal & External Relations:

• Oversee existing partners / vendors to ensure execution of patient programs is in line with the strategy and design that has initially been aligned with LT
• Connect with partners on a regular basis to review and implement the action plan and ensure key metrics are in line with expected outcomes.
• Work with the distribution network and patient program administrators to ensure all eligible patients receive timely therapy
• Manage Means Testing operationalization (platforms, patient interface) and ensure adjustments in algorithms are implemented as defined and signed-off by the BU
• Work with other relevant cross-functional teams (e.g. Finance, Medical, PV, Legal & Compliance, IT, DD&A,) in developing guidelines, processes, resources and systems (e.g. MS Access) that will support FPP Implementation
• Leverage cross-functional strategies and orchestrate cross-functional teams to mobilize the necessary resources within the Company to deliver value for patients and the community
• Strengthen collaboration and alignment with Global and Regional teams to learn best practices and gain strong support on FPP management

Market, Product and Healthcare Consumer Knowledge:

• Acquire basic knowledge of the brands (current and pipeline) and the channels
• Acts as trusted partner and serves as a point of contact between patient journey stakeholders and in order to gain a deep understanding of the healthcare consumer and patient needs and/or pain points
• Bring the outside in by working and engaging with healthcare consumer and/or patient groups, healthcare service providers, digital and financial technology providers, trade channels, healthcare providers, payers, and government agencies, and all other relevant stakeholders that touch on the patient journey to understand to uncover all potential opportunities such as roadblocks to information, treatment, and additional sources of funding, innovations, new trends to bring the outside in, and input into program enhancements or improvements
• Support market research and persona building initiatives and actively participate in Brand Plan (ie relevant L3 or Marketing Planning Framework process).

Tracking, Reporting & Oversight:

• Establish governance to monitor the FPP programs including monitoring and achieving KPI, as allowed by the Data Matrix
• Identify the most relevant Compliance Controls, KPIs, and required analytics & tracking measures for FPP programs to evaluate effectiveness of controls, impact to patients journey, as well as the other FPP KPIs and adjust plans as appropriate (data matrix)
• Measure and analyze the qualitative and the quantitative impact of the different FPP activities in order to continuously adapt the programs and/or initiatives to evolving patient needs
• Prepare a comprehensive evaluation of implemented FPP programs to determine process improvement and/or FPP design opportunities and critical success factors for expansion and scale up, if applicable

Education:

• Graduate of a 4-year College Course, preferably health or business related

Experience and Skills:

• At least 5 years managerial level marketing or sales experience
• Managerial competence
• Leadership capabilities
• Excellent track record
• Excellent English and Filipino Oral, Written and Presentation Skills

Desired Skills:

• Market Access, Patient Engagement or Patient Journey experience

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Adaptability, Adaptability, Business, Consumer Products, Cost Effectiveness Analysis, Data Analysis, Direct Marketing, Healthcare Reimbursement, Health Economic Modeling, Health Economics, Health Economics Research, Health Policy Analysis, Health Technology Assessment (HTA), Interpersonal Relationships, Management Process, Market Research, Mitigated Risks, Partnership Development, Patient Access, Patient Care Management, Patient Care Services, Patient Engagement, Patient Navigation, Plan of Action and Milestones (POA&M), Pricing Processes {+ 5 more}

Preferred Skills:

Job Posting End Date:

07/16/2025

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