Job Description

This position has a broad knowledge of client-side support, networks and communications and is responsible for deploying, and maintaining the company’s infrastructure. This position will support IT operations in Chile in coordination with the Global network and support team

To effectively perform these responsibilities this position must interact and collaborate with colleagues across the organizational and geographic spectrum. Furthermore, as a representative of the IT organisation must always be cognitive of the effects of their actions on the IT organisation as a whole. Maintaining good working relationships with other business units is essential for achieving IT organizational objectives.
Must have a good communications skill.

Main responsibilities:

• Oversee the LAN and WAN environment and associated regional to ensure that the systems in place are providing the most effective and efficient service under guidance from the Network Services in USA;

• Anticipate communication and networking problems;

• Ensure timely user notification of maintenance requirements and effects on system availability;

• Coordinate the second support team to provide the best user experience at the site;

• Working knowledge of PCs, laptops, servers, network equipment, and the software installed;

• Travel required, sometimes on short notice.

Required Skills:

Accountability, Audit Management, Business Process Improvements, Business Relationship Building, Business Relationship Management (BRM), Client Management, Customer Experience Management, Data Modeling, Governance Management, Information Systems Strategy, Information Technology (IT) Support, Information Technology Operations, IT Infrastructure Management, IT Operation, IT Performance Management, IT Project Lifecycle, Management Process, Quality Assurance (QA), Services Management, Stakeholder Relationship Management, Thinking Processes

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Secondary Language(s) Job Description:

Competencies:

• Problem Solving and Decision Making

• Organizational and planning skills

• Team player

• Collaboration

• Technical Learning

• Customer focus

• Flexibility and ability to adapt to changing conditions

• Ability to prioritize tasks in a fast-paced environment.

• Ability to interact with all members of the organization.

Qualifications & Experience:

• English Knowledge

• 5+ years of experience working with PCs, laptops, servers, network equipment, and the software installed upon them in a Microsoft Windows environment

• Strong experience in customer service.

• Experience supporting end user

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

11/24/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.