Job Description

In this role, you will be responsible for planning, managing, and executing training and communication plans both globally and within the LATAM markets regarding technology changes, launches and adoption. You will also participate in various projects to create an end-to-end user experience, including customer-focused awareness programs, communications, marketing and training.

Responsibilities include:

• Meeting and communicating with stakeholders to understand and meet their requirements

• Plan, prepare and deliver virtual and in-person instructor-led training for end users

• Create support materials and marketing collateral, including videos and user guides

• Create communication and marketing content for assigned projects and operations

• Work with subject-matter experts to ensure quality and accuracy of training and communication content

• Determine appropriate channels to share information with end-users

• Continuously analyse and challenge end-to-end processes, make recommendations and apply enhancements

• Champion and promote team’s strategy with stakeholders and throughout the organization

• Create and maintain working relationship with current and new regional stakeholders

• Become an advanced user of Microsoft 365 and Windows 10 technologies

Required Experience and Skills:

· Fluency in English, Portuguese and Spanish reading/writing/ speaking

· Strong presentation skills and an ability to communicate technical and non-technical topics to general user audience in a clear, concise manner

· Proven experienced in creation and delivery of engaging end-user training

· Proficiency in creating written, customer-focused communications; content editing and proofreading

· Good knowledge of the Microsoft 365 suite – especially MS Teams, MS Office, including OneNote, OneDrive, SharePoint, etc.

· Strong collaboration skills and experience of working with global teams, both business clients and IT, at all levels

· Demonstrated flexibility and the ability to manage multiple, concurrent projects in a timely and efficient manner

· Creative and innovative thinking, proactive approach, sound organizational skills and a good team player as well as individual contributor

· Proven ability to learn new technologies.

#LI-DNI

Required Skills:

Accountability, Accountability, Advertising Collateral, Communication, Database Management, Data Entry, Document Management, Email Management, End User Experience, Event Planning, File Management, Implement Training Programs, Inventory Management, Learning New Technologies, Microsoft Office, Microsoft Online Services, Microsoft SharePoint, Office Management, Payment Handling, Processing Expense Reports, Project Coordination, Purchase Order Management, Quality Management, Researching, Stakeholder Relationship Management {+ 5 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

na

Job Posting End Date:

12/3/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.