Job Description

To our Innovation & Experimentation Center of Excellence we are looking for a Senior UX Researcher to join a dedicated team focused on driving cultural and operational transformation within a large, traditional multinational company. Your role will be critical in supporting the organization’s transition towards a mindset of innovation, experimentation, and user-centered design. As a Senior UX Researcher, you will lead efforts to uncover valuable user insights that will shape the development of new products, services, and business models, helping the company adapt to a rapidly evolving market.

In addition to robust research expertise, we are looking for a candidate who excels in leadership, teamwork, and collaboration, and can communicate complex ideas effectively to diverse stakeholders. Proficiency in English is mandatory.

Key Responsibilities:

• Lead user research projects aimed at supporting the company’s shift toward a culture of innovation and experimentation, influencing key decisions around efficiency and efficacy to keep a fast response to market's constant changes

• Collaborate with designers, product managers, business stakeholders, IT staff and overall leadership to integrate user insights into the development process and encourage an experimentation-driven approach

• Utilize a variety of qualitative and quantitative research methods to gather deep insights into user needs, behaviors, and pain points, and translate them into actionable recommendations

• Support and advocate for user-centered design principles within a traditionally structured organization, influencing leadership and team members to adopt new ways of thinking

• Facilitate workshops, design sprints, and co-creation sessions to promote collaboration and foster a mindset of innovation across the organization

• Mentor junior researchers and non-research team members on best practices for user research and experimentation

• Present research findings and recommendations to leadership and other stakeholders in a clear and compelling manner, driving alignment on product strategies

• Stay informed about worldwide industry trends, emerging tools, and methodologies to continually bring fresh ideas to the team

Required Skills & Qualifications:

• Mnimum Bachelor’s degree in Design, or a related field

• 5+ years of experience in design-related practices, including UX research, with a strong track record of applying research to support digital transformation efforts

• Expertise in qualitative and quantitative research methodologies, with experience in working within traditional corporate environments that are transitioning to innovative, user-driven/experimentation approaches

• Strong communication skills in English, both written and verbal, with the ability to clearly articulate complex research insights to a wide range of audiences

• Experience with design thinking or similar frameworks aimed at fostering creativity and innovation within established organizations

• Proven experience leading cross-functional teams through collaborative workshops, research synthesis sessions, and user-focused brainstorming activities

• Strong stakeholder management skills and the ability to influence teams across various departments to embrace experimentation and data-driven decision-making

• Ability to manage multiple projects and thrive in a dynamic, fast-paced environment

Soft Skills:

• Leadership: Adept at guiding teams through change, mentoring junior team members, and influencing senior leadership to embrace a culture of user-centered design and experimentation

• Collaboration: Proven experience working across departments and breaking down silos in traditional corporate environments, facilitating innovation and teamwork

• Adaptability: Comfortable navigating organizational challenges and cultural resistance, with the resilience to drive transformation

• Communication: Excellent interpersonal skills, able to build relationships and communicate the value of UX research to non-technical stakeholders

Nice to Haves:

• Experience working in large multinational companies, especially in highly regulated industries such as pharmaceuticals, finance, or manufacturing

• Familiarity with Agile and Lean UX methodologies, especially in environments transitioning to more flexible workflows

• Knowledge of service design, business model innovation, or related fields that focus on transforming traditional business practices

What We Offer:

• The opportunity to be a key player in a major cultural shift towards innovation within a traditional multinational company

• A collaborative, dynamic environment where you’ll have the chance to work on impactful projects and influence meaningful change

• Support for professional development and continuous learning opportunities

• Hybrid working model, flexible role pattern

• Pension and health insurance contributions

• Internal reward system plus referral programme

• 5 weeks annual leave, 5 sick days, 15 days of certified sick leave paid above statutory requirements annually, 40 paid hours annually for volunteering activities, 12 weeks of parental contribution

• Cafeteria for tax free benefits according to your choice (meal vouchers, Lítačka, sport, culture, health, travel, etc.), Multisport Card

• Vodafone, Raiffeisen Bank, Foodora, and Mall.cz discount programmes

• Up-to-date laptop and iPhone

• Parking in the garage, showers, refreshments, library, music corner

• Competitive salary, incentive pay, and many more

Ready to take up the challenge? Apply now!
Know anybody who might be interested? Refer this job!

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Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Business Analysis, Client Counseling, Knowledge Management, Methods and Tools, Researching, Stakeholder Relationship Management, Strategic Planning, Teaching, User Experience Analysis, User Experience Evaluation, User Research, Waterfall Model

Preferred Skills:

Job Posting End Date:

03/14/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.