Job Description

Manager, ServiceNow Developer

IT Governance Risk and Compliance (GRC) is an essential component of our IT organization, providing support to our Pharmaceutical Research, Supply Chain, and Marketing organizations. Our goal is to radically simplify compliance and risk management, by taking a user-centric approach leveraging automation and self-service. As a Developer, you will be responsible for helping design and build solutions in this space leveraging our ServiceNow platform. In addition to your engineering work, you will play a critical role collaborating with stakeholders across multiple technology teams, helping drive development of an enterprise solution supporting our entire IT organization. The ideal candidate will have a strong background in ServiceNow development, with a particular focus on the Integrated Risk Management (IRM) GRC module.

Responsibilities

• Design, develop, and test customizations to our ServiceNow applications to meet business needs
• Collaborate with cross-functional teams across multiple time-zones to ensure solutions meet requirements
• Troubleshoot and resolve issues related to our custom applications
• Stay current with ServiceNow updates and new features to recommend and drive process improvements
• Help maintain technical documentation

What we need

• Hands-on ServiceNow development experience
• Proficiency in configuring UI policies and actions, client scripts, business rules, script includes and other ServiceNow components
• Technical expertise in JavaScript, HTML, CSS, JSON, REST & SOAP
• Excellent problem-solving and business analysis skills
• Team player with strong communication and interpersonal skills
• Familiarity with Scrum and Agile development processes

Preferred Experience and skills

• Hands-on experience with the ServiceNow GRC / Integrated Risk Management module
• Pharma background or experience in an other highly regulated industry
• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist
• Strong understanding of ITIL/ITSM processes
• Using Jira to manage development activities

You will learn

• How to make a difference in health care through digital products that users love
• Join a diverse team of passionate professionals in a flexible, international environment.

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Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, Systems Integration, Testing

Preferred Skills:

Job Posting End Date:

05/2/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.