Job Description

Position Overview:

Key Responsibilities:

• Provide in-depth technical knowledge and support for our product portfolio to clients, ensuring they understand the benefits and applications of our products.
• Assist clients in troubleshooting and resolving technical issues related to product usage.

• Identify and target potential clients in the veterinary and healthcare sectors to drive sales growth.
• Conduct product presentations and demonstrations to showcase product features and benefits to clients.

• Gather and analyze market intelligence, including competitor activities, customer needs, and industry trends, to inform sales strategies.
• Provide feedback to the product development team based on client interactions and market insights.

• Build and maintain strong relationships with key clients, ensuring high levels of customer satisfaction and loyalty.
• Act as the primary point of contact for clients, addressing inquiries and providing timely support.

• Prepare and present regular sales reports, forecasts, and performance metrics to management.
• Track sales activities and maintain accurate records in the CRM system.

• Work closely with marketing, product management, and customer support teams to ensure alignment on sales initiatives and customer needs.
• Participate in cross-functional meetings to share insights and contribute to product development and marketing strategies.

• Conduct training sessions for clients and internal teams to enhance product knowledge and sales techniques.
• Stay updated on industry developments and product advancements to maintain a competitive edge.

Qualifications:

• Bachelor’s degree in Veterinary Science, Life Sciences, Healthcare, or a related field.

• Minimum of 2 years of experience in technical sales or a related role, preferably within the veterinary or healthcare industry.

• Strong technical knowledge of veterinary or healthcare products and their applications.
• Excellent communication, negotiation, and interpersonal skills to engage effectively with clients and stakeholders.
• Ability to analyze market data and provide actionable insights.
• Proficient in office productivity tools (e.g., Excel, Word, PowerPoint) and CRM software.
• Fluency in Malay and English, both written and spoken.

Key Performance Indicators (KPIs):

• Achievement of sales targets and revenue growth in the Malaysian market.
• Client retention and satisfaction rates.
• Effectiveness of product presentations and demonstrations.
• Timeliness and quality of market analysis and reporting.
• Successful training and development initiatives for clients and internal teams.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

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Job Posting End Date:

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