Job Description

POSITION OVERVIEW:

The Patient Access Specialist serve as key contact point from our company for patient access initiatives/ program. He/ she is responsible for HCP adoption, account management and monitoring the implementation Patient Access Program for our company products in accordance with approved/licensed product labeling. Reporting to the Patient Access & Process Excellence Lead, the Patient Access Specialist will ensure the successful operation of the patient access program at assigned territories. The role involves collaboration with internal, external stakeholders and compliance oversight.

PRIMARY ACTIVITIES:

Primary Responsibilities (but not limited to):

Customers / stakeholders management

• Develop customer management planning, including but not limited to customer profiling, territories analysis, process mapping, engagement planning & tracking
• Build adoption and handle queries of targeted HCPs on PAP program with content, reach, frequency as per approved communication plan
• Engage & build endorsement with senior stakeholders at territories (board of director, key opinion leader, program owner, department head…)
• Conduct approved activities to ensure effective communication HCPs
• Be in close connection & foster collaboration among internal (field force & office team) & external stakeholders (hospital, program partner…)

Program execution & management

• Lead all aspects of change management process at assigned territories for program
• Follow-up documentation process, regulatory & compliance requirement to endure seamless operation at territories
• Monitor field implementation staff from vendors to ensure all operation of program in hospitals being executed as per re-designed E2E process and our company SOP/policies.
• Address programs implementation issues proactively, feedback for Program Owner in improvement of current PAP operation process and input for development of new component or new programs
• Monitor program performance metrics and drive for improvement

Insight generation

• Liaise with hospital key stakeholders getting input/feedback to support other operations such as hospitals contract, FOC delivery and management.
• Timeline collect, analyze and report territories’ insight to internal stakeholders, including customer adoption, territories process mapping & key event…)
• Involve in planning of future initiatives/ program, though integrate field insight with product strategy & program direction

EDUCATION, EXPERIENCE & COMPETENCIES:

Education:

• Graduate from pharmaceutical, medicine universities or related academic backgrounds

Desired experience:

• Customer-facing experiences, raging from sales, market access & tender, account management…preferably in Pharmaceutical MNC
• Experience with hospital process
• Experience with oncology, specialty care & rare diseases, as well as patient support programs is a plus but not compulsory

Key competencies:

• Customer & territories planning
• Process mapping & development at hospital level
• Excellence communication toward HCPs, including F2F and digital-based
• Ability to engage & manage senior stakeholders
• Collaboration fostering and influencing skills
• Strong analysis skillset, including context analysis & insight generation
• Understanding and application of product profile & strategy, regulatory & compliance requirement in program management

Other:

• Passionate toward saving and improving patients’ lives through professional actions
• Proactive and highly committed to support and deliver results
• High Sense of Ownership and accountability for achievement
• Highly organized and self-disciplined
• High level of integrity and good morals
• Self-motivated and good team player
• Open to changes and continuous challenges

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Not Applicable

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Account Management, Account Management, Adaptability, Change Management, Clinical Program Management, Compliance Oversight, Cost Analysis, Customer Experience Design, Customer Relationship Management (CRM), Customer Service, Customer Value Management, Data Analysis, Developing Pricing Strategies, Health Economic Modeling, Health Economics, Human Diseases, Insurance, Market Access, Market Development, Market Research, Networking Relationships, Patient Access, Pharmaceutical Pricing, Planning Process, Plan of Action and Milestones (POA&M) {+ 5 more}

Preferred Skills:

Job Posting End Date:

06/30/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.