Job Description

STS Supplier Onboarding and Administration Senior Specialist

Position Overview

Our Company's Global Business Solutions (GBS) organization is responsible for the design, governance, and execution of global processes. Within GBS, the Source to Settle (StS) organization is responsible for ensuring employee purchase orders and supplier invoices, and payments are processed timely and efficiently. The StS process includes Vendor Master Data setup, Supplier Onboarding, Purchasing, Invoicing, Settlements, and StS Support.

The senior specialist will be accountable and responsible for the end-to-end Supplier onboarding process, sustainment, and improvement of the Source to Settle (StS) process and sub-processes, inclusive of Vendor Master Data Management and Procurement and Local Markets support.

Position Responsibilities

Primary responsibilities for this position include, but are not limited to, the following:

• Supplier Onboarding Management and Fraud Prevention (up to 80%):

  • Serve as the single point of contact for supplier onboarding for all stakeholders, both internal and external (suppliers).

  • Be accountable for the full end-to-end supplier onboarding process for assigned cases, ensuring governance management and support for existing supplier data changes.

  • Proactive follow-up (phone & email) with the suppliers who have not finalized their registration

  • Serve as an important front-end gatekeeper to prevent fraud cases for the organization

• Process Execution and Compliance:

  • Execute the onboarding process according to the standard support model and established tools.

  • Ensure the application of adequate internal controls as needed.

  • Follow, execute & safeguard the fraud prevention process strictly

• Issue Resolution and Escalation Management:

  • Proactively evaluate cases, identify issues, and bring solutions to minimize escalations with suppliers and procurement.

  • Handle escalations and resolve complex cases effectively.

  • Ensure proper defect resolution by analyzing data and specific cases, conducting root cause analysis, and implementing corrective actions.

• Training and Knowledge Management:

  • Participate training for new joiners and provide ongoing knowledge refreshers for the team.

• Collaboration and Communication:

  • Cooperate closely with IT, Procurement, Finance and VMD teams regarding system issues and process improvements.

  • Represent the SOA team in client visits/calls and cross-functional communications.

  • Conduct regular phone calls with vendors to foster strong partnerships, streamline operations, and proactively prevent potential fraud events.

• Senior Specialist specific tasks

  • Coordinate supplier’s and tickets assignment in the team and ensure timely follow-up

  • Audit SOA operational work to ensure compliance with SOP and SLA

  • Handle escalations and complex cases resolution

  • Facilitate new joiners’ trainings and team knowledge re-freshers

  • Cooperate closely with IT, Procurement and VMD teams in terms of system issues and other process defects and improvements

  • Represent the team for client visits/calls, cross-functional communication and SOA global communication

  • Support process improvements, automation and other GPO projects

  • Develop specific documentation and reference materials for SOA process

  • Analyze data feeds and reports which are critical to daily operations, weekly and monthly data analysis of team performance

  • Back-up activities for people management

  • Be responsible for people management activities for any direct reports

• Ensure proper defects resolution: Analyze data/specific cases, identify issues/process deviation, assure root cause analysis root causes and address solutions

• Ensure the application of adequate internal controls, when needed.

• Collaborate with other Process Stewards (Procure to Pay/Settlement, Accounting to Reporting, Master Data, and others) in all our Company divisions to ensure continuity and alignment across global end-to-end processes

• Have active participation in the implementation of projects which require experience and StS technical or functional abilities; work collaboratively with other business partners (including IT) to execute approved projects in a timely manner

• Support Company merger and divestitures efforts as needed.

• Support the development of StS content to ensure accurate communication and standard training

• Help educate and support our Company employees on the StS process and tools

• Ensure alignment with our Company process policies and standards

• Maintain files and documentation thoroughly and accurately in accordance with company policy and accepted accounting practices

• Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity

Education & Experience

• Bachelor’s Degree in Business, Accounting, or Finance

• Minimum of 4 years of experience in a finance or accounting department of a multinational company preferred and 2 years in current position

• Minimum of 2 years of relevant work experience (Procurement Sourcing and Contract) with a demonstrated record of customer focus and project delivery

• Business process knowledge, together with demonstrated skills in project implementation is a plus.

• Ariba experience is a plus (including but not limited to Supplier Management / SLP)

• Apex Supplier Portal experience is a plus

• Business level of English (both written and spoken)

Technical/Soft Skills Requirements

• SAP Experience (is a plus)

• Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint) required

• Ability to work independently and with a team in a fast-paced and high-volume environment with an emphasis on accuracy and timeliness

• Ability to implement support around a long-term vision and milestones needed to drive the realization of that vision

• Positive, engaging disposition with high personal integrity, credibility, and energy.

• Good communication skills and ability to manage stakeholders’ requests in an efficient and assertive manner

• Advanced problem-solving and analytical skills with a proactive management style to implement new processes

• Results-oriented, sense of urgency, knows how to prioritize, ability to communicate and to create rapport with stakeholders, effective communication. Process improvement orientation, innovation and change agent. Migration experience

• Project Management skills desired

• Strong ability to coordinate and manage multiple projects

• Willingness to travel for meetings and projects (<10% of the time)

• Willingness to attend or conduct remote meetings during off hours (<5% of the time)

• Strong customer service and collaboration mind-set

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

no

Required Skills:

Accounting, Adaptability, Bookkeeping, Business Process Standardization, Corporate Cards, Credit Management, Customer Service, Financial Operations, Internal Controls, International Financial Reporting Standards (IFRS), Interpersonal Relationships, Management Process, Payment Handling, Preparation of Financial Reports, Processing Expense Reports, Project Management, Working Independently

Preferred Skills:

Job Posting End Date:

07/4/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.