Job Description

Key Account Manager

• Upskill and grow in an area you are passionate about, whilst being fully supported and encouraged.

• Permanent Full-time position with competitive renumeration and benefits

• Work with a dedicated and welcoming team

• Join a Trusted Global Leading pharmaceutical organisation

As a Key Account Manager, you will play a pivotal role in the Pulmonary Arterial Hypertension (PAH) market, a strategic area of focus for the company. This position is characterised by a high degree of autonomy and leadership, requiring you to establish and nurture key partnerships with Centres of Excellence (CoE) and associated stakeholders. Your expertise will be crucial in driving the adoption of a new innovative medication among healthcare professionals (HCPs) and ensuring optimal patient access.

What You Will Do

Strategic Partnership Development:

• Forge and maintain strong relationships with CoE and associated stakeholders to enhance awareness and understanding of the product and the company’s commitment to PAH.

Promotional Activities:

• Drive the promotion of the product within the target patient cohort through:

  • One-on-one customer engagements, lunch meetings, and medical education in-services.

  • Attendance and representation at key conferences, including PHSANZ.

Clinical Support:

• Assist HCPs in prescribing by:

  • Mapping in-clinic and referral pathways to CoE accounts, identifying key clinicians and T2 accounts.

  • Providing the resources required to support optimal patient care.

  • Building and maintaining a comprehensive Veeva database to support the PBS launch.

Program Facilitation:

• Support clinicians in utilising the product’s Private Access Program by:

  • Facilitating and attending state-based launch events to ensure effective program implementation.

  • Responding promptly to question or concerns regarding the program.

Feedback and Strategy Evolution:

• Provide actionable insights and feedback to the marketing team to inform and evolve strategic initiatives.

Target Customers

• Centres of Excellence (CoE):

  • Engage with 12 CoE hospitals and approximately 100 customers, focusing on >75% located on the Eastern Seaboard.

  • Develop anunderstanding of target markets in lesser-known states, such as South Australia (SA) and the Australian Capital Territory (ACT).

• Healthcare Professionals:

  • Build relationships with PAH specialists, prescribers, and clinic nurses within CoE.

Leadership and Autonomy

This role requires a self-motivated individual who can operate independently while demonstrating leadership qualities. You will be expected to:

• Take initiative in developing and executing strategic target account plans.

• Collaborate cross-functionally with marketing and medical teams to ensure alignment and success in the product launch

• Exhibit strong communcaition skills and the ability to navigate complex healthcare environments.

What You Must have

Experience:

• Minimum of 3 years in specialty care or specialized/technical sales; experience in PAH is desirable but not mandatory.

• Demonstrated maturity and capability to address complex questions related to pricing and access.

Education: Science-based tertiary education.

Skills:

• Strong clinical knowledge and understanding of the PAH landscape.

• Exceptional communication and interpersonal skills.

• Proven track record of achieving sales targets and delivering results.

What you can expect

• Work autonomously whilst being supported, encouraged and being part of a trusted, leading pharmaceutical organisation

• Exposure to upskill and develop in your role

• Join a collaborative team of likeminded individuals

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Account Management, Adaptability, Contract Management, Customer-Focused, Customer Needs Assessments, Data Analysis, Health Care Systems, Market Analysis, Pharmaceutical Sales, Product Knowledge, Project Management, Sales Proficiency, Sales Target Achievement, Strategic Planning, Strategic Thinking

Preferred Skills:

Job Posting End Date:

07/28/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.