Job Description

Our company’s Business Service Centers (BSCs) are located across three regions (Americas, Europe, and Asia) and are responsible for the timely and efficient delivery of standardized, global financial processes. The BSCs will be responsible for the execution and delivery of a broad range of financial services and processes across our company’s business divisions and markets.

The Meeting Services Support, Senior Specialist is responsible for supporting the global meeting and congress process including meeting compliance review, payments, and reconciliations. The Meeting Services Support, Senior Specialist performs controls that are in line with all company’s policies and guidelines related to meetings and congresses.

Primary responsibilities for this role include, but are not limited to, the following:

• Oversee and coordinate the team on operational execution for global meeting and congress services within agreed SLA:

• Perform completeness information review & raise vendor creation/maintenance, event creation/closure, PO creation in system/tools accurately.
• Preparation of contract/agreements for Healthcare Professionals, Healthcare Organizations & Speakers prior to the event based on agreed templates.
• Support global meeting and congress financial process from reconciliation review to payments according to compliance & policies.
• Ensure that all payments, reconciliation files and journals are processed in a timely manner and according to our company’s financial processes, when required.
• Work closely with stakeholders: Travel, Meetings, Card & Fleet (TMC&F) Regional Leads, Process Excellence, local business, finance partners and other stakeholders in support of the global meeting and congress financial process.
• Work closely with the Meeting Planning Agency (MPA) to facilitate payments for congresses and meetings.
• Work with our company's Procure-to-Pay organizations as needed for payment issue resolution.
• Maintain and continuously update process documentation (Standard Operating Procedures); understand global congress related SOPs and relevant policies.
• Handle escalations as needed, resolve issues, and understand when, how and where to escalate cases as required to meet defined service levels.
• Demonstrate professionalism, meticulousness, and attention to detail in dealing with colleagues, internal clients, and suppliers.
• Champion new procedures and re-engineer processes to drive continuous improvement and ensure processes meet business objectives as efficiently as possible
• Lead projects and secure resources to drive any such improvements; stabilize new incoming scope of work during Hypercare period.
• Oversee and track regular operational calls and ensure all action items are followed up and resolved in a timely and satisfactory manner.
• Supervise daily, weekly, and yearly targets for the scope of given responsibilities to ensure service levels are met in line with targets.
• Review reports and metrics related to supported markets, particularly at month and quarter-end; manage analysts and distribution of work to ensure timely delivery of documents.
• If required, performs people management obligations including performance reviews, succession planning, talent assessments and workforce planning.
• Any other duties that are within the scope, spirit or purpose of the role or as reasonably requested

Education:

Bachelor’s Degree in Business Administration, Science, Economy, Accounting, Finance, or any other related disciplines.

Skills Required:

• Minimum 5 years of work experience in basic accounting, accounts payable, finance or business administration
• Minimum 1 year of demonstrated supervisory experience, leadership, people management abilities.
• Advanced MS Office (Excel, Power Apps, Power BI, PowerPoint, SharePoint)

• Effective communication (internal & externally) skills both written and spoken in English & Mandarin

• Additional languages: Japanese as advantage (able to speak, read & write)
• Advantages skills: Lean Six Sigma, Marco, Power BI, Automation UI path

• Ability to dig deep into detail while retaining a broad view of the strategy.
• Understanding of financial risk, internal controls, SOX regulations, as well as operational and financial business processes.
• Ability to work independently and collaboratively within a geographically disbursed team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness.
• Strong communication, interpersonal, and organization skills required.
• Must be comfortable in an environment of changing technologies and processes and demonstrate flexibility in adjusting to new ways of working.

• Ability to build, lead, and manage a small effective team of highly qualified and culturally diverse professionals.
• Process improvement orientation

Preferred:

• Experience with SAP (Concur, Shopping/Purchase Order, and Payment Portal Requests), CVENT, Veeva Salesforce
• Experience in a global environment setup (STS/OTC/ATR/Compliance); Big 4 or similar audit environment strongly preferred.
• Ability to navigate through change or uncertainty.
• Results oriented, sense of urgency, knows how to prioritize, ability to communicate and to create rapport with stakeholders.
• Strong written and verbal communication to facilitate relationship building with peers and senior management.

• Have a broad knowledge and understanding of most meeting types, be familiar with congresses/conventions, travel, and payments and be up to date on internal procedures, guidelines and policies within our company.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Adaptability, Bookkeeping, Business Process Standardization, Corporate Cards, Credit Management, Customer Service, Financial Operations, Internal Controls, International Financial Reporting Standards (IFRS), Interpersonal Relationships, Management Process, Multilingualism, Payment Handling, Preparation of Financial Reports, Processing Expense Reports, Project Management, University Education, Working Independently

Preferred Skills:

Job Posting End Date:

07/28/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.