Job Description

Under the direction of the Global Data Operations (GDO) leadership, the GDO Operations Manager is responsible for leading Senior clinical data managers (SCDMs) and Clinical data Managers (CDMs) in operations tasks, both strategic and tactical in nature, within a Data Management Center (DMC). They are responsible for ensuring the consistent execution of quality processes and deliverables and managing the workload and development of their direct staff. Encourages effective interaction of DMC staff with business partners to achieve common objectives.

Primary activities include, but are not limited to:

• Direct Line Management of SCDM and CDMs.
• Talent management and performance management of teams with more than 10 members
• Escalates to appropriate leadership/management as needed as risks and needs arise in the business
• Increases functional effectiveness by supporting departmental efforts to simplify and standardize procedures to the greatest extent possible, sharing best practices and participating or leading in continuous improvement efforts.
• Participates in or Leads GDO Business Excellence Networks (BENs) GDO improvement efforts, GDO and/or GDMS special initiatives as needed
• Facilitates and/or participates in management and functional area meetings, contributing expertise when necessary, through formal or informal presentations.
• Keeps abreast of process and technology changes both within and outside of the company that may impact staff.
• May support any other projects or perform any other data management task deemed appropriate by management.
• Supports GDO management team to set objectives and lead the team to achieve the business goals.
• Leads and/or participates in initiatives beyond GDO or GDMS (e.g. cross-divisional projects, cross-industry initiatives, etc.).
• Trains staff on business processes, operations and tools

Education:

• At least B.A. or B.S. degree, preferably in Medicine, Pharmacy, Nursing, Biological Sciences, Health Care, Life Sciences or related discipline.

Experience:

• At least 5 years’ experience in Clinical Trials
• At least 2 years’ experience in People Management or equivalent strong leadership capabilities
• Demonstrate experience managing a sized team of more than 10 people

Knowledge and Skills:

• Knowledge of E2E clinical development process.
• Strong leadership, mentoring and development talent skills.
• Strong project management, decision making, problem solving, negotiation and communication skills
• Ability to establish effective personal relationships across a wide range of business contacts
• Ability to build talent and lead teams with influencing and development skills.
• Able to work under pressure in a changing environment with flexibility.
• Strong writing and communication skills, business level English
• Project Management

#ONEGDMS

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

no

Required Skills:

Adaptability, Adaptability, Biological Sciences, Biopharmaceutics, Business Process Consulting, Business Processes, Clinical Databases, Clinical Data Management, Clinical Informatics, Clinical Trials, Communication, Data Analysis, Data Extraction, Data Integration, Data Validation, Decision Making, Good Clinical Practice (GCP), Immunochemistry, Interpersonal Relationships, Management Process, Neuroethics, Neurology, People Leadership, People Management, Pharmacovigilance {+ 5 more}

Preferred Skills:

Job Posting End Date:

08/22/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.