Job Description

THE OPPORTUNITY

As a key member of the Commercial Operations & Strategy team, the Commercial Operations Specialist will drive the execution of critical business processes related to commercial operations, analytics, reporting, and process optimization. This role is focused on delivering high-quality, efficient, and standardized outputs while proactively identifying opportunities for continuous improvement, automation, and cross-functional harmonization.

WHAT YOU WILL DO

Execution Excellence

• Execute core commercial operations processes with accuracy and timeliness.
• Ensure compliance with Service Level Agreements and maintain high-quality standards for all assigned tasks.
• Develop and maintain process documentation, templates, and Standard Operating Procedures (SOPs).
• Generate and update commercial reports, dashboards, and business intelligence tools to enable data-driven decision-making.
• Conduct data validation and accuracy checks to ensure the integrity of commercial analytics and reporting.

Process Optimization & Continuous Improvement

• Identify and develop process automations, standardization, and efficiency improvements to enhance commercial operations
• Support the adoption of digital tools, AI-driven analytics, and automation solutions

Stakeholder Engagement & Collaboration

• Work closely with commercial teams, IT, and cross-functional stakeholders to ensure smooth operations and alignment
• Support operational reviews with commercial leaders to track process performance and commercial execution excellence

WHAT YOU MUST HAVE

• Experience with Microsoft Power Platform (Power Apps, Power Automate) for building complex workflows and integrations with Understanding of security roles, permissions, and environment management in Power Platform
• Ability to work in a fast-paced, demanding environment and multi-task with a flexible and agile mindset
• Proven ability to work with a ‘sense of urgency’ to meet critical deadlines
• Proven skills of stakeholder management in matrix organization, together with problem-solving and communication skills to influence and collaborate with others in a well-grounded manner
• Fluent verbal and written communication skills in English.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Benefits Management, Business, Business Analysis, Business Process Improvements, Communication, Governance Management, Management Process, Program Management, Stakeholder Relationship Management, Strategic Planning, Workforce Planning

Preferred Skills:

Job Posting End Date:

09/30/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.