Job Description

We are a global pharmaceutical company committed to preventing disease and protecting public health through innovative vaccines. Our mission is to deliver safe, effective immunization solutions that improve population health worldwide. Join a collaborative, mission-driven team focused on measurable brand growth and customer value.

Role overview The Junior Brand & Customer Manager — Vaccines will support the execution of brand plans and customer engagement strategies across our HPV and Pneumonia vaccine portfolio. This role blends marketing execution, customer-facing activities, digital channel management, and cross-functional collaboration to deliver compliant, high-quality initiatives that drive awareness and uptake.

Key responsibilities

• Support execution of brand plans and customer engagement strategies for the HPV and Pneumonia vaccines portfolio.
• Contribute to adaptation and development of global marketing campaigns (traditional, digital, omnichannel) in partnership with external agencies, targeting prioritized customer segments (HCC, HCP), ensuring quality and timely delivery.
• Support locally developed marketing initiatives for HCC and HCP targets, including concept development and execution.
• Assist in creation, approval, and distribution of promotional and educational customer-facing materials while ensuring compliance with internal policies, local regulations, and industry codes.
• Prepare reports, presentations, and dashboards to support Business Unit decision-making and business reviews.
• Manage administrative and operational tasks related to marketing activities, including budget tracking, contracting, and purchase orders.
• Support planning and execution of scientific events, congresses, webinars, and other customer engagement activities.
• Monitor and analyze customer feedback from webinars and HCP campaigns; translate insights into actionable recommendations.
• Work closely with the sales team to provide customer-facing content and ensure alignment with field activities.
• Collaborate with cross-functional teams (Medical Affairs, Market Access, Corporate Communications, Regulatory, Legal) to align activities and ensure scientific accuracy and compliance.
• Follow up on digital projects including websites, CRM campaigns, and social media initiatives; coordinate with agencies and internal stakeholders.
• Support management of digital channels and contribute to development and maintenance of website content, ensuring accuracy, relevance, and compliance.
• Create, adapt, and schedule organic social media content (posts, visuals, short videos) to increase awareness and engagement.
• Support community management of social platforms: monitor channels, escalate issues, and respond in a compliant manner.
• Ensure adherence to compliance standards, internal processes, and industry codes in all marketing activities.
• Proactively identify opportunities for process improvement and propose ideas to increase customer value and marketing efficiency.

Required qualifications

• Bachelor’s degree in life sciences, marketing, communications, business, or related field.
• 1–3 years’ experience in pharmaceutical/biotech marketing, brand management, customer engagement, or agency roles; experience with vaccines or vaccine-related projects is a plus.
• Understanding of HCP and HCC customer segments and healthcare channels.
• Familiarity with digital marketing tools and social media platforms; experience with CRM, content management systems (CMS), and basic analytics tools (Excel, Power BI/Tableau, Google Analytics) is desirable.
• Strong written and verbal communication skills; able to create clear, compelling customer-facing materials and executive presentations.
• High attention to detail, excellent organizational skills, and the ability to manage multiple projects and deadlines.
• Strong interpersonal skills and experience working cross-functionally.
• Knowledge of industry compliance requirements and promotional review processes; able to work within regulatory constraints.
• Comfortable with occasional travel for events and face-to-face stakeholder engagement.

What we offer

• The opportunity to contribute to public health through vaccines that prevent disease.
• A collaborative, supportive work environment with cross-functional exposure.
• Learning and career development opportunities within a global pharmaceutical company.
• Competitive salary and benefits package (details to be discussed at offer stage).

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Required Skills:

Brand Management, Creative Campaign Development, Digital Marketing, Market Analysis, Marketing Strategy Implementation, Product Management, Strategic Planning

Preferred Skills:

Job Posting End Date:

09/10/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.