Job Description

Manager, Supply Chain Management – Order Management & Shipping

Job Summary

We are seeking an experienced and dynamic individual to join our team as a Manager of Supply Chain Management. In this role, you will be responsible for leading a team of Specialists, overseeing order management and shipping documentation activities across Asia Pacific Markets and Sites. You will collaborate with cross-functional teams (incl. sites, markets, and BSC team, etc) to provide operational support for order management and shipping documentation. The role also involves identifying and driving operational improvement opportunities and ensuring our company APS operations complies with audits and requirements.

Responsibilities:

Order Management & Shipping Documentation:

• Coach and support Order Fulfilment and Shipping Documentation Specialists in day-to-day operational activities.

• Oversee and manage the end-to-end Order Fulfilment process, ensuring efficient and timely order processing according to the planning calendar. Track and delivery of orders through close collaboration with cross-functional teams (Sales, Operations, Logistics, etc).

• Ensure adherence to Order Fulfilment Standard work and compliance with related audits on Order-to-Cash/Source-to-Settle (OtC/StS) processes.

• Ensure accurate and timely execution of transactions in the ERP system (COMET SAP) for inbound and outbound shipments.

• Responsible for the shipping documentation process, ensuring accuracy and completeness of invoices, packing lists, and customs-related paperwork.

• Monitor, review, and analyse key performance indicators (KPIs) to identify areas for improvement.

• Implement best practices and leverage technology solutions to enhance efficiency, reduce errors, and optimize resource utilization.

• Escalate to SCM HubOps Director for sponsorship and support in driving operational efficiencies.

• Provide support to cross-functional teams as the steward for OtC/StS processes.

Corporate Audit and Compliance Requirements:

• Ensure compliance with corporate and other audit requirements.

• Collaborate with cross-functional teams within the region to meet compliance requirements.

Drive Operational Improvements:

• Provide coaching to drive process improvement and enable knowledge sharing on COMET order management process.

• Collaborate with the Global CoE and Process Subject Matter Expert to introduce new processes or enhancements to OtC/StS functions.

• Ensure maintenance and adherence to AP SCM SOPs and Standard work within the OtC/StS space.

Requirements:

• Bachelor's degree in Supply Chain Management, Business Administration, or a related field is preferred.

• More than 5 years of experience in supply chain management in the pharmaceutical, manufacturing, or FMCG industry, with a focus on Order Fulfilment, Order management, and process improvement.

• Experience in managing multiple planning (ERP) systems and interfaces; familiarity with SAP ECC is preferred.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively in a matrix environment.

• Strong analytical and problem-solving skills, with the ability to analyse complex data and derive insights.

• Ability to prioritize and handle multiple tasks in a fast-paced environment.

• Knowledge of applicable regulations, divisional policies/guidelines, document control, record management, and training administration.

• Understanding of Data Visualization tools (like PowerBI) is preferred.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Required Skills:

Adaptability, Adaptability, Analytical Thinking, APICS CPIM, Budgeting, Business Administration, Change Control Management, Cross-Functional Teamwork, Data Analysis, Data Visualization, Data Visualization Tools, Demand Forecasting, Detail-Oriented, Inventory Management, Invoice Review, Key Performance Indicators (KPI), Logistics Management, Management Process, Order Management, Personal Initiative, Process Improvements, Production Scheduling, Regulatory Compliance, Regulatory Compliance Consulting, SAP ERP Central Component (SAP ECC) {+ 4 more}

Preferred Skills:

Job Posting End Date:

10/10/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.