Job Description

The Associate Vice President, Commercial Enablement, Animal Health IT, will be accountable for all aspects of our company's Animal Health’s Sales and Marketing technology initiatives, including global commercial stakeholder management, demand management and prioritization, business case development, solutions architecture and design, platform roadmap development, solutions delivery and, ultimately, system adoption, scaling and business outcome realization across all markets worldwide.

The Global Commercial IT Leader will set and achieve aggressive business value realization targets across a wide range of technology-enabled commercial initiatives including Global Web Site Redesign and Management, Customer Care, Customer Onboarding, eLearning, Pet Owner Engagement, Field Effectiveness, Remote Customer Engagement, Multi-channel Digital Marketing, Lead Generation and Management, Pricing and Rebates Management, and Commercial Data and Analytics Services among others. The successful candidate will be responsible for developing and driving the Global CRM Harmonization initiative and for developing commercial technology integration strategies and solutions for the Animal Health Intelligence business and other businesses to be acquired in the future.

The Animal Health Global Commercial IT Leader will work in a highly collaborative capacity with global IT leaders across the organization: from Data and Application Architecture, Networking, Security, Risk Management, Cloud Computing, SAP, eCommerce and other disciplines. The successful candidate will operate in a highly consultative capacity with General Managers, Marketing and Sales leaders around the globe to qualify and prioritize demand, to develop market-tailored global solutions, to provide post-installation process and technology hyper-care and to drive technology adoption and business value realization.

The Animal Health Global Commercial IT Leader will staff, develop and inspire a global team person team of top talent with deep expertise in Sales and Marketing technologies, business processes, challenges and solutions. The selected candidate will be a critical contributor to Animal Health’s ambitions and, as such, will participate on the Chief Commercial Officer’s extended leadership team. The position reports to the Chief Information Officer (CIO), Animal Health.

Primary Responsibilities:

• Representation of Global IT organizational priorities and alignment of these priorities with Animal Health (AH) business strategy as part of AH Enterprise Priority Executive Committee.

• Co-creation of Global Commercial Digital strategy as part of the Chief Commercial Officer’s leadership team.

• Development and execution of commercial IT strategies to digitally enable and accelerate Sales and Marketing objectives – revenue, market share and profitability growth, customer engagement and demand generation expansion, brand awareness and reputation acceleration.

• Management and prioritization of global demand for commercial platforms and services

• Development of business cases and securing of capital and operating funds to support execution

• Creation, communication and execution of clear commercial IT solutions roadmaps

• Development and delivery of efficient, reusable component application and data architectures in conjunction with the organizational Chief Technology Office (CTO)

• Collaboration with global IT infrastructure teams ensuring proper compliance, security and architectural alignment with company standards

• Establishment and execution of market launch timelines aligned with commercial business partner objectives and market readiness evaluations

• Development, delivery and application of market enablement tools and capabilities assuring rapid and effective market adoption of delivered technologies

• Design and delivery of post-installation hyper-care services to assure proper sustainment of delivered solutions

• Creation, management and reporting of key transactional and financial success metrics for delivered platforms and services

• Identification, prototyping and evaluation of new innovations in the commercial space in conjunction with key business partners

• Effective recruitment, development and inspiration of top talent

• Oversite and championing of a diverse and inclusive work environment where all individuals share equally in opportunities to contribute, grow, advance and thrive.

Education:

• Required: Bachelor’s degree in information technology/science

• Preferred: MS or MBA

Required Experience and Skills

• 20 years of IT leadership with at least 10 years of senior leadership experience in a commercial, Sales and Marketing, domain

• Track record of successful execution of B2C and B2B commercial digital initiatives including CRM, Call Center systems, customer on-boarding capabilities, eLearning environments, Omni-channel digital marketing, eCommerce, social media solutions, pricing and rebates management, sales and marketing analytics

• Prior success in defining, driving and executing global commercial business process and system harmonization efforts including enterprise website consolidation and Global Sales Force Effectiveness process and system harmonization

• Exemplary senior executive communication, influence and change management skillsets.

• Proven ability to manage and prioritize global demand for technology solutions

• Successful development and presentation of financial business cases for technology programs resulting in funding necessary to assure execution

• Experience leading within an Agile Scrum delivery methodology

• Successful introduction of new technologies – e.g. cloud computing, AI, machine learning

• Demonstrable success in driving market adoption of delivered systems. Expertise leading change management/ market enablement initiatives

• Strong program management skills. Demonstrable ability to develop and execute complex cross-functional programs against aggressive delivery timelines.

• Proven ability to build highly effective collaborative working relationships with key internal stakeholders and external suppliers.

• Excellent communication skills both written and verbal

• Executive presence. Ability to communicate clearly and confidently with senior executives, gaining support and endorsement of large-scale enterprise-wide IT initiatives

• Experience building, motivating, developing and mentoring highly capable diverse teams

• Success in building, championing and maintaining a respectful, inclusive professional culture where all are equally able to succeed as their natural, authentic selves

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The salary range for this role is

$276,600.00 - $435,400.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

Domestic

VISA Sponsorship:

No

Travel Requirements:

25%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Required Skills:

Benefits Management, Business, Business Analysis, Business Case Development, Business Management, Business Processes, Business Process Improvements, Business Process Management (BPM), Business Strategies, Communication, Data Architecture, Executive Presence, Global Team Collaboration, Governance Management, ICT Strategy, Management Process, Marketing Initiatives, Program Management, Solution Architecture, Stakeholder Relationship Management, Strategic Planning, Workforce Planning

Preferred Skills:

Job Posting End Date:

10/4/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.