Job Description

Our company’s Information Technology organization partners with colleagues across the business to help serve our patients and customers around the world. Our IT team operates as a business partner proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver the services and solutions that help everyone to be more productive and enable innovation.

We are looking for an experienced professional with a strong Product Management background to help us shape the vision and strategy of our software products in the clinical domain.

The Product Manager in this role should be able to define product strategy, drive continuous discovery, and work with internal and external stakeholders to deliver high value product solutions that improve how we run clinical trials and regulatory submission for our patients, partners, and colleagues.

As a Technical Product Manager for the Compliance, Risk, Quality, & Vendor Management product you will spend a lot of time helping shape, implement and support the vision and strategy of the product. This requires discussions and consciously driving decisions in the right direction. This applies both internally to the team and externally to business and other stakeholders of our IT applications. You will work side by side with Product Line Lead, Software engineers, Architects, UX designers, Business Analyst, Technical Project Manager, Service Line Lead, other Product Managers, Vendors and Business Stakeholders across the organization. Candidate will be accountable for the entire Compliance, Risk, Quality, & Vendor Management product from the prioritization and roadmap perspective.

Being a non-authoritative leader towards the team and a strong partner to business stakeholders are the right skills for this. Additionally, the Product Manager will be responsible for guiding other teams to negotiate and align the strategies based on the business value and technical complexity of the IT solutions.

Responsibilities

• Product Strategy & Roadmap

• • Lead the applications under the Product and be the main point of contact for all the applications.

  • Own and manage the product roadmap and demand pipeline, contribute in Business case creation incorporating input from Business System Owner (BSO) and other stakeholders to ensure alignment with strategic goals.

  • Define and communicate product vision, product model principles and strategy that maximize value and drive measurable outcomes.

  • Ruthlessly prioritize high impact work and continuously assess priorities as new insights and data become available

• Discovery & User Research

• • Lead continuous discovery activities (user research, interviews, surveys, usability testing) in partnership with UX/Design, and BSO to validate assumptions and inform product decisions.

  • Translate user insights into clear requirements, hypotheses and minimal viable experiments.

• Execution & Delivery

• • Maintain and prioritize a healthy backlog of well-formed epics, features and user stories which align with the overall roadmap and serve as requirements for the delivery squad

  • Partner with squad members including but not limited to scrum masters, technical lead(s) and development team in release planning to manage high-quality product delivery leveraging Agile/DigitalSDLC methodology

  • Collaborate with engineering and design to ensure work is well refined, scoped and ready for delivery; accept user stories before they enter sprints.

  • Act as product owner through delivery to ensure outcomes are met and scope aligns with the product vision.

  • Work effectively in regulated environments; partner with clinical, compliance and quality teams when delivering regulated features (GxP, SDLC).

  • Provide escalation point for delivery issues or deconflicting dependencies that affect multiple teams across / within product lines

  • Capture, convey, and manage risks, impediments, assumptions, and dependencies for execution, and focus on reducing impact early and often.

  • Facilitate stakeholder alignment through data driven decision making and clear communication.

• Value Measurement & Reporting

• • Define success metrics (KPIs, OKRs, outcome measures) in partnership with stakeholders.

  • Continuously measure and report progress against OKRs and metrics; clearly communicate value and learnings to stakeholders and leadership.

  • Use data and outcomes to inform prioritization and roadmap changes.

• Vendor Contracts, Financial Stewardship & TCO

• • Manage vendor contract and product total cost of ownership (TCO) collaborating with procurement and finance as needed.

  • Forecast portfolio and operational costs and identify opportunities for cost optimization.

Experience and Skills

• Bachelor’s in IT, Engineering, Computer Science, or related field.

• 5+ years of relevant work experience, with at least 3+ years of demonstrated Technical Product Management experience supporting Information Technology, Pharmaceutical Research, Clinical Trial Operations or related business areas.

• Demonstrable experience in building and supporting large scale IT solutions using modern technologies

• Strong experience working in agile environments (scrum, kanban) and with agile teams.

• Hands on with product tools such as Jira, Confluence, analytics platforms and common collaboration tools; comfortable producing roadmap artifacts and prioritization documentation.

• Excellent interpersonal and communication skills, with the ability to quickly establish credibility and trust with a variety of stakeholders

• Self-motivated, curious, and collaborative; able to foster an inclusive team culture across a global organization.

• Proficiency in written and spoken English.

Preferred Qualifications

• Product management certification (e.g., Pragmatic Institute) and/or Agile certifications (CSPO, CSM) preferred.

• Experience working with SaaS/COTS vendors and procurement processes.

• Previous experience in Life sciences and Pharma industry or Clinical operations domain

Required Skills:

Asset Management, Benefits Management, Biopharmaceutical Industry, Business Case Development, Clinical Trials, Communication, Computer Science, Customer Experience Management, Key Performance Indicators (KPI), Management System Development, Pharmaceutical Research, Product Management, Product Roadmap, Product Strategies, Requirements Management, Software Product Management, Stakeholder Relationship Management, Strategic Planning, System Designs, Total Cost of Ownership Analysis, Vendor Management, Vendor Management Systems (VMS)

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

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We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The salary range for this role is

$114,700.00 - $180,500.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

11/12/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.