Job Description

Key Responsibilities:
•Product Expertise: Develop a deep understanding of our livestock dairy technology solutions, to effectively assist customers.
•Customer Onboarding and Training: Visit customers on-site to guide them through the initial onboarding process, ensuring they are equipped to maximize the benefits of our products.
•Understand and evaluate farm routines and act as an advisor to recommend changes for optimization allowing for full implementation of our technology. Perform farm assessments in reproduction including assessments for calf and heifer management as well as for health and milk quality.
•Ongoing Product Knowledge Support: Respond to customer inquiries related to product functionality and usage through our CRM system.

Customer Engagement: Build strong, long-lasting relationships with existing customers by understanding their individual needs and acting as their advocate within the company.
•Promote Commercial Activities: Identify opportunities for upselling, cross-selling, and upgrades to existing customers. Collaborate with the Sales team and Veterinary Technical Services team to drive commercial activities, including promoting additional products and services.
•Collect Customer Feedback: Actively gather and document customer feedback to measure satisfaction levels and identify and drive areas for improvement.
•Cross-functional Collaboration: Work closely with the above-market Customer Success team to receive product knowledge and upskilling, to stay up to date with our evolving technology solutions. Incorporate and promote online self-service into the local customer journey. Also, support commercial beta process in identifying potential customers for the process and delivering knowledge and support throughout the beta.
•Recommend additions /changes to training materials and localizations for improvements. Help ensure that training materials are up-to-date and tailored to local needs.
•Take part in local farm shows and/or multi-farm events and promotional activities as a keynote speaker advocating dairy production management and the use of technology.
•Supporting the Technology Solutions Technical Support team in implementing hardware, firmware and software updates and with minor repairs to equipment.

Required Skills:

Accountability, Accountability, Adaptability, Client Onboarding, Clinical Experience, Conflicts of Interests, Consumer Relations, Customer Engagement, Customer Feedback, Customer Relationship Management (CRM), Dairy Cattle Nutrition, Dairy Operations, Data Analysis, Farm Business Management, Field Sales Support, Hardware Implementation, Inbound Phone Sales, Interpersonal Communication, Lead Generation, Livestock Management, Resource Utilization, RFID Technology, Sales Goal Achievement, Sales Process Management, Sales Services {+ 4 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Remote

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

11/30/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.