Job Description

Specialist, Software Engineer, Observability

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centres focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centres are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centres.

Role Overview

Join our Observability team as a Platform Engineer and take a central role in shaping our company's Observability foundation. You will be responsible for building, managing, and scaling our critical observability platform, powered by Grafana Cloud. Grafana is critical fully self-service platform, providing essential monitoring, logging, and tracing capabilities that provides ability to understand performance and increase reliability of our products and services.

This is a dynamic, hands-on role where you will act as both a builder and an enabler. You will leverage cutting-edge technologies to automate infrastructure, testing, and deployments. A key part of your mission will be to partner directly with our internal engineering teams—your customers—to understand their needs, troubleshoot challenges, and empower them to adopt and master observability best practices.

What will you do in this role

• Design, develop, and maintain our Grafana Cloud environment and its integrations using clean, modular Terraform code.
• Own and enhance our CI/CD pipelines using GitHub Actions to ensure smooth, reliable, and rapid deployment of platform changes.
• Write and maintain a robust suite of functional tests using Robot Framework to validate new features and prevent regressions.
• Document all platform features, architectural decisions, and operational procedures within our company's SDLC framework.
• Act as a primary point of contact for our internal engineering teams. You will provide expert guidance, troubleshoot implementation issues, and help them master our observability tools.
• Act as experts on OpenTelemetry and eBPF technologies to promote future oriented standardization of telemetry collection.

What should you have

• 3+ years of proven experience managing cloud infrastructure using Terraform. You should be comfortable writing clean, modular, and maintainable code.
• Hands-on experience building and maintaining CI/CD pipelines, specifically with GitHub Actions.
• Ability to manage Kubernetes deployments, especially in AWS EKS
• Solid understanding of telemetry collection (metrics, logs, and traces) using OpenTelemetry or eBPF instrumentation. Practical experience with Grafana or Grafana Cloud is a significant plus.
• Deep familiarity with GitHub, including branching strategies, pull requests, and constructive code reviews.
• You are a natural troubleshooter who can systematically diagnose complex technical issues across different layers of the stack.
• Excellent communication skills and a genuine desire to help others. You must be comfortable explaining complex topics to a technical audience and have experience supporting or consulting with other engineering teams.
• Ability to work in Agile environment in sprints. Knowledge of JIRA and Confluence is a plus

However, we will be happy if you also have:

• Deep expertise with the OpenTelemetry standard (OTel) and its practical application for instrumenting applications.
• Knowledge of or a strong interest in eBPF for kernel-level instrumentation and performance analysis.
• Experience writing automated tests, particularly with Robot Framework or a similar acceptance testing framework (e.g., Cypress, Playwright).
• Proficiency in a scripting language like Python, Go, or Bash for creating automation and tooling.
• You understand that good documentation is a critical feature and are diligent in creating clear guides. You thrive in a collaborative environment, actively share knowledge, and are open to feedback.

Why Join Us?

• Impact: Work on a platform that is critical to the success of every engineering team in the company.
• Growth: Get exposure to a modern, best-in-class technology stack and opportunities for professional development.
• Culture: Join a collaborative, supportive, and forward-thinking team that values innovation and continuous improvement.
• Benefits: We offer a competitive salary, comprehensive health benefits, and a flexible work environment.

Who we are

• We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

• Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Required Skills:

Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, Systems Integration, Testing

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

12/5/2025

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.