Job Description

As a Specialist in the Process Intelligence team within the APEX (AI, Process, Engineering and eXperience) Team, you will interact with stakeholders globally to;

• Collaborate with stakeholders to gather, document, and analyse business requirements

• Develop a deep knowledge of core systems to locate appropriate process data

• Partner with data owners to identify data sources that can be leveraged in process models

• Produce process models using relevant applications

• Demonstrate process models and data driven recommendations to end users

Key Responsibilities:

Business Process Modelling & Requirements Gathering

• Assists in modelling current-state and desired business process scenarios, applying corporate modelling standards, definitions, techniques (e.g. BPMN – Business Process Modelling and Notation) and utilizing corporate sanctioned modelling tools (e.g. CPM - Celonis Process Modelling)

• Conduct thorough analyses of current business processes to identify inefficiencies and opportunities for solutions that leverage AI, Automation or Process Intelligence technologies. Utilize process mapping and modelling techniques to visualize workflows.

• Collaborate with stakeholders to gather, document, and analyse business requirements related to automation, AI and process initiatives. Facilitate workshops, interviews, and surveys to elicit functional and non-functional requirements and turn them into testable User Stories.

Business Process Architecture & Value Analysis

• Assists in the development and analysis of data driven POV/POC process mining models (simple single object digit twin) to validate assumptions on defined processes

• Participate in all phases of the development of business process digital twins including defining, documenting, and ensuring traceability of requirements, SDLC documentation, user Acceptance Testing, validation of the identified data sources and data profiling of processes’ digital footprints, sustainment activities to Digital Twins and their KPI Control Towers and associated assets resulting from process updates

• Utilizing the process intelligence tool set of (1) process models (2) task mining and mapping and (3) digital twins, assists in analysing and documenting efficiencies and improvement opportunities for defined business processes

• Assists with the identification of process conformance violations & deviations to generate value opportunities and in the development of KPI's based on data points and business opportunity needs

Business Analysis

• Actively participate in all phases of the Software Development Life Cycle (SDLC), including planning, design, development, testing, deployment, and maintenance. Create and maintain clear and comprehensive documentation throughout the SDLC process, including requirements specifications, design documents, test plans, and user manuals, ensuring all relevant information is accessible for current and future reference.

• Collaborate with Quality Assurance (QA) teams to develop test cases and test scripts for automated and AI-driven solutions. Support user acceptance testing (UAT) to ensure solutions meet business needs.

Consulting, Stakeholder Engagement & Project Management Support

• Engage with stakeholders at all levels to communicate findings, present recommendations, and ensure alignment with business objectives. Maintain ongoing relationships for feedback and continuous improvement.

• Assist in the implementation of stakeholder engagement plans and help to collect feedback for continuous improvement

• Stay updated on industry trends and emerging technologies in Automation, AI and Process Intelligence. Proactively recommend process improvements and automation opportunities that integrate AI capabilities.

• Assists in the tracking of project activities and assist in managing the risks of their deliverables

Qualifications:

• Bachelor’s or higher in

  • Mathematics, Statistics, Economics, Business Information Systems, Engineering, Computer Science/MIS, Finance/Accounting, Engineering or Science

• At least 0-3 years of relevant work experience with demonstrated expertise in using information to analyze business performance, identify opportunities and solve problems

• At least 1 year of business analysis, process design or process improvement experience

• High motivation, strong organizational skills, ability to work independently in a dynamic environment

• Teamwork and collaborative focus, customer service oriented

• Excellent oral/written communication and presentation skills

More specifically, the candidate should have some or all of the following:

Skills & Experience:

• An analytical problem solver: Strong analytical and problem-solving skills, and ability to work with incomplete or imperfect data

• Collaborative: demonstrated experience applying excellent oral and written communication and interpersonal skills working with global and cross-functional teams towards common goals, realizing that the best results come from the combined efforts of diverse teams

• Detail-oriented: Pays close attention to the nuances of processes and requirements, ensuring accuracy and thoroughness in work.

• Knowledge of and experience with enterprise software systems or methodologies (e.g., SAP, information management practices, Six Sigma) is a plus.

• Persistent and driven: Demonstrated characteristics of a forward thinker and self motivator that thrives on new challenges and adapts to learning new knowledge and technologies

• Passionate: passion for quantifying human-driven systems and exploring those systems using automation techniques

• Resilient: Maintains a positive attitude and persistence in the face of challenges, adapting strategies as necessary to overcome barriers.

Required Skills:

Business Analysis, Business Enterprise Architecture (BEA), Business Opportunities, Business Processes, Business Process Improvements, Business Process Management (BPM), Business Process Modeling, Business Requirements Analysis, Enterprise Architecture, Enterprise Software Implementation, Requirements Management, Six Sigma, Software Development, Solution Architecture, Stakeholder Engagement, Stakeholder Management, Strategic Planning, System Designs, User Acceptance Testing (UAT), User Documentation

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

04/4/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.