Job Description

Job Purpose

The global Information Technology landscape is evolving rapidly, driven by the explosion of data and the increasing demand for digital technologies and services. IT must enable businesses to react, evolve, and succeed at an unprecedented pace.

To address these challenges, IT has established a hub model in Singapore, Rahway, NJ, Prague, & Hyderabad, enabling a follow-the-sun operational model that leverages networked teams to better support our business and mission of improving patients’ lives. This agile approach fosters cross-regional collaboration across our hubs.

NCOS seeks a candidate for the Demand Management & Consulting team to assist in the prioritization, evaluation, and recommendations of incoming Network Services-related requests. The selected candidate will serve as an entry point for demand (requests) from various stakeholders, acting as a technical specialist in IT Network, Collaboration and Observability Services. The candidate will perform the initial evaluation of incoming requests to NCOS, organize engagement of respective Network Services product team(s) to tease out detailed demand evaluation and estimates with stakeholders' input, and consult on designing and implementing network infrastructure solutions within Network Services, utilizing classic IT and agile IT to the DevSecOps model. NCOS also encompasses our Unified Collaboration tools (web conferencing, online meetings tools), therefore, experience in both the IT data network stack and web conferencing tools is desired.

Roles and Responsibilities

The Demand Management & Compliance group within Network Services is the primary liaison between our business and site-specific teams and the overall Network, Collaboration, and Observability Servers product lines. This position focuses on intake and mapping of defined solutions engineered by our product teams to deliver effective systems. Second, the position will need to recognize emerging needs and either work with our product teams to drive a new system adoption or collaborate on new ways to engineer existing platforms to meet business demand.

* Technical point of entry for incoming demand from stakeholders (e.g., any site, business area, or other IT organization)

o Manufacturing plants, facility requests, any other business requirements

* Initial evaluation of incoming requests, approach the respective product team, and orchestrate engagement into a detailed demand evaluation together with requestors

* You will help develop a view of incoming Network and Unified Collaboration requests, determine the importance of incoming requests relative to existing work within the network stack and within the network product teams and make recommendations as to the prioritization. Where the requests are you’ll work with Orchestration to prioritize and determine possible funding sources.

* You will be a respected go-to individual where demand from within a respective region is primarily channeled to (through Network technology, technical acumen, and good communication skills)

Qualifications, Skills & Experience:

We are seeking professionals with the following qualifications, skills and experience:

Education level:

Bachelor’s degree or relevant job experience
Degree preferred in or relevant experience in Computer Science, Computer Science Engineering, or IT Infrastructure.

Experience/Technical Skills:

* 2-4 years in providing technical operation support and service delivery in IT Data Network and/or Unified Communication areas

• Familiarity with IT Data Networking concepts, including Routing & Switching and Unified Communications (e.g., Arista, Cisco, Palo Alto, Teams, Zoom).

• CCNA or CCNP certification preferred or other major certification preferred (cloud and data center certifications are a plus)

* Participation in project management of medium or large IT projects

* Good knowledge of IT governance processes

• Knowledge of IT governance processes and Agile methodologies is beneficial.

* Ability to create positive relationships at all levels across different groups & teams

* Ability to review priorities and adjust them quickly as business focus shifts to higher importance objectives; ability to meet deadlines

* Proven experience with working across technical and business teams to achieve common objectives and good customer experience

* Strong customer service skills

* Solid project management and time management skills

* Excellent communication and negotiation skills within a matrix organization

* Proven people management skills: ability to network and build working relationships with a variety of stakeholders

Required Skills:

Availability Management, Availability Management, Capacity Management, Change Controls, Communication, Computer Science, Configuration Management (CM), Customer Experience Management, Demand Management, Design Applications, Incident Management, Information Technology (IT) Infrastructure, IT Governance, IT Service Management (ITSM), People Management, Planning, Prioritization, Project Management, Project Prioritization, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, Stakeholder Engagement, Stakeholder Relationship Management {+ 2 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

04/3/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.