Job Description

Why this role matters

Consistent, usable IT policies reduce risk, improve compliance, and increase technology effectiveness. This role will ensure that requests are addressed in a timely manner by a pragmatic problem solver who can quickly learn context and synthesize responses while identifying opportunities to improve policies and processes.

Key Responsibilities

• Act as the primary coordinator for incoming inquiries about policy interpretation and standards, partnering with the Policy & Governance leader to prioritize and assign follow-up.

• Facilitate and, where directed, lead cross-functional discussions or working sessions with process leads and subject-matter experts to reach consensus on interpretation and required actions.

• Draft clear responses and guidance in coordination with the Policy & Governance leader and relevant stakeholders; ensure timely communication with requestors.

• Maintain a tracker of interpretation requests, decisions, rationales, and follow-up actions, and escalate unresolved or high-risk items to the Policy & Governance leader.

• Identify recurring interpretation issues and misunderstandings to conduct thematic analysis to identify gaps in policies, procedures, training, or communication to determine if further clarifications, policy changes, or additional training are needed; propose options and recommended next steps.

• Contribute to continuous improvements by proposing policy simplifications, automation opportunities (e.g., policy exception workflows), and metrics to measure policy effectiveness.

• Foster strong relationships with policy owners and operational teams to ensure consistent interpretation and application of company policies.

Required qualifications

• 2–5 years of experience in IT support, IT operations, IT compliance, information security, IT project coordination, or related functions.

• Strong written and verbal communication skills; ability to translate technical language into business‑friendly guidance.

• Comfortable working with stakeholders across technical and non‑technical teams; able to facilitate discussions and build consensus.

• Strong attention to detail, organization, and ability to manage multiple competing requests.

• Demonstrated curiosity, initiative, and desire to grow into strategic, systems‑level thinking.

Preferred qualifications

• Experience with collaboration tools, namely, SharePoint, Confluence, and Teams.

• Basic understanding of relevant regulations (e.g., GDPR, HIPAA, SOC 2) or compliance frameworks.

• Clear written communication and ability to produce concise, actionable documents.

• Empathy and customer service orientation to help employees comply without creating friction.

• Initiative and learning agility to quickly acquire new domain knowledge and apply it.

• Drive collaboration with strong facilitation skills and ability to work cross‑functionally.

• Strategic mindset: an emerging ability to see systemic issues and propose long‑term improvements.

Required Skills:

Collaboration Tools, Compliance Frameworks, Control Monitoring, Data Management, Detail-Oriented, Information Security, Information Technology (IT) Support, IT Compliance Management, IT Operation, IT Policies, IT Project Lifecycle, IT Risk Assessments, IT Risk Governance, IT Risk Response and Reporting, IT Security Operations, Knowledge of regulations and frameworks, Policy and process development, Quality Management, REMOTE_SKILL-1-52891, Stakeholder Management, Strategic Thinking, Technical Advice, Thematic Analysis

Preferred Skills:

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Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

No Travel Required

Flexible Work Arrangements:

Remote

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

04/1/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.