Job Description

Specialist - DC Operations

The Spclst, DC Ops Service Delivery position will be able to execute activities of Data Center Operations and provide as-needed on-site support for regionally located computer rooms. They will ensure all requests and incident tasks are handled according to standard operating procedures, work instructions, and policies. Responsible for all DC related aspects of the infrastructure Management Lifecycle for hosted equipment including planning, coordination, installation, and decommission. Responsible for improving the overall operation ensuring that work activities are completed within SLA parameters with a high degree of quality. Coordinates onsite activities with visitors, vendors, and other technicians as required.

Responsibilities

• Strong understanding of structured cabling systems, network and connectivity standards and hardware installation.

• Excellent problem-solving skills, trouble shooting, analytical skills, project/task management skills are required.

• Must be a key contributor to the success of technical solutions.

• Must have the ability to constantly learn while operating in a complex and dynamic operations environment.

• Capacity and demand planning for the data center.

• Technical capacity and capability analysis for data center and local computer rooms.

• Must demonstrate strong interpersonal and communication skills with high personal integrity, credibility, and energy.

• As applicable, develop staff and maintain effective relationships with vendors.

Qualifications

• Understanding of enterprise critical data center facilities and their mechanical and electrical requirements

• Understanding of enterprise critical data center facilities and their mechanical and electrical requirements

• Deep understanding of data center, IT and network standards and policies

• Ability to adapt to changing technology environments.

• Ability to oversee data center projects and develop and improve processes.

• Ability to oversee data center projects and develop and improve processes.

• Ability to oversee data center projects and develop and improve processes.

• Ability to oversee data center projects and develop and improve processes.

Skills and Specifications

• 5 + years in data center installations, break fix, diagnostics, and structured cabling

• Experienced in executive level presentations.

• Technical certifications in one or two areas are highly desirabl

• Demonstrated experience in a cross-function team environment.

• Proven ability to work independently and drive results.

• Strong team building, organizational and Project Management skills.

Education and Certifications:

• Minimum of High School Diploma

• 5 years of technical support in a data center/command center environment

• Specialty Certificates in data center operations, systems, planning, cabling, and/or network.

Required Skills:

Accountability, Audit Management, Business Process Improvements, Customer Experience Management, Data Modeling, Governance Management, Information Systems Strategy, Management Process, Quality Assurance (QA), Stakeholder Relationship Management

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

03/25/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.