Job Description

This customer-facing position is responsible for managing our company’s Wholesaler/Distributor Fee‑for‑Service agreements across all Human Health, Oncology, and Vaccine customer channels. It is accountable for utilizing and managing SAP and Microsoft Office, as well as working through third‑party vendors to support systems such as Integrichain (Scorecard, Order Monitoring, Data Accessibility) and OpenText (LENS) for EDI transaction sets that enable tactical and strategic divisional objectives.

In partnership with IAM Pharmacy and Distribution teams, this role provides guidance through the analysis, development, and implementation of channel‑specific strategies and processes for the Human Health, Oncology, and Vaccine businesses. The position also leads key Order‑to‑Cash projects that span multiple departments and divisions, and supports strategic priorities and contracting in other channels, as directed by management.

Key Responsibilities include but may not be limited to:

• As a member of the Product Launch Team, evaluates the impact of product supply and new product launches on Channel Agreements to meet market and customer demand. Provides direction to Brand Teams and Customer Managers on how to position new, LOE (loss of exclusivity), and end‑of‑life products within Channel Agreements, ensuring that fee metrics align with the product’s life‑cycle stage.

• Manages all Distribution Service Agreements (DSAs) to ensure strict customer adherence to defined performance metrics and criteria. Regularly collaborates with Legal, CCM, GP, GMAX, Sales, Marketing, Finance, IT (CoE), and our Manufacturing Division to surface and resolve customer‑related performance issues. Responsibilities include:

  • Delivering analytics and data interpretation to internal stakeholders and wholesalers/distributors related to DSA agreements.

  • Serving on the Core Project Team to recommend and negotiate future changes to our Distribution Service Agreements.

• Develops, implements, and monitors key Order‑to‑Cash performance metrics, using the data to assess distribution fees earned on a quarterly basis and providing feedback to internal partners and customers.

• Using the Government Pricing reporting system, ensures accurate assignment of all Human Health and Vaccine Division DSA fee codes and timely reporting to the Government Pricing team.

• Coaches National Account Executives, Customer Managers, Associate Directors, and Customer Account Representatives on the structure and performance criteria of the various Agreements and meets regularly with customers to review performance against agreement terms.

• Uses a variety of tools—including SAP, Integrichain, Access, Excel, and other desktop applications—to design, collect, analyze, and maintain customer data in support of DSA management.

• Acts as the primary point of contact for managing our Authorized Distributor Agreement, partnering with customers/applicants, Legal, and IAM teams to ensure full compliance with the agreement’s legal requirements.

• Lead the setup, configuration, and ongoing support of EDI processes (e.g., partner onboarding, mapping, and testing), including proactive monitoring and troubleshooting of transmission, mapping, and data quality issues.

Leads key cross‑departmental and cross‑divisional Order‑to‑Cash initiatives, including but not limited to:

• Developing strategic project plans, deliverables, and timelines.

• Organizing and leading regular team meetings.

• Assigning and tracking action items and due dates and reviewing progress versus plan.

• Identifying and escalating project roadblocks, resource gaps, and risks to key milestones to senior management.

• Providing regular progress updates to senior leadership against project objectives.

Demonstrates a proven track record of successfully leading complex, cross‑functional projects involving team members from within and outside the OMC department, division, and/or company (e.g., acquisitions/integrations, SAP upgrades, 3PL distribution transitions, key product launches, and Legal/Regulatory (340B) compliance initiatives).

Qualifications:

Minimum Requirements:

• Bachelor's degree (BS/BA/BSN).

• Minimum eight (8) years of experience in customer or vendor support, business analysis, or related experience.

• Ability to work hybrid at the North Wales (Upper Gwynedd), Pennsylvania office at least 3 days per week.

• Proficiency with Excel.

Preferred:

• Master’s degree (MBA/MS/MA).

• Experience with wholesaler distribution service agreements.

• Order-to-Cash experience with customers.

• Experience with SAP.

Required Skills:

Accountability, Accountability, Account Management, Adaptability,

Biopharmaceutical Industry, Contract Management, Customer Data

Maintenance, Customer-Focused, Customer Needs Assessments, Data

Analysis, Distributor Management, Enterprise Resource Planning (ERP)

Systems, Financial Acumen, Healthcare Reimbursement, Leadership, Legal Compliance, Management Process, Managing Distribution Channels, Market Analysis, Marketing, Oncology, Pharmaceutical Industry, Product Management, Sales Target Achievement, SAP Enterprise Resource Planning (ERP)

Required Skills:

Account Management, Account Management, Adaptability, Biopharmaceuticals, Business Management, Client-Centric, Communication, Contract Management, Customer-Focused, Customer Needs Assessments, Data Analysis, Distributor Management, Enterprise Resource Planning (ERP), Financial Acumen, Healthcare Reimbursement, Managing Distribution Channels, Market Analysis, Order to Cash (OTC), Pharmaceutical Industry, Pharmaceutical Management, Product Management, Project Portfolio Management (PPM), Sales Operations, Sales Target Achievement, SAP Enterprise Resource Planning (ERP) {+ 4 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The salary range for this role is

$142,400.00 - $224,100.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

1st - Day

Valid Driving License:

No

Hazardous Material(s):

n/a

Job Posting End Date:

03/26/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.