Job Description

The Meeting Guidance and Solutions (MGS) Associate Specialist will be a member of the MGS team that provides consultative services for our end users on our Meeting solutions and conference room systems. They will provide a user first approach to helping our colleagues find the correct solution for their meeting needs and understand the technology and how it works.

Primary responsibilities include:

• Collaborate with business colleagues to understand global, regional, division, and local business requirements to successfully support In person, Hybrid and remote meetings.

• Collaborating with product and service owners across Information Technology (IT) to identify improvements areas to improve the end user experience.

• Support our Executive support team with trainings and meeting support for critical executive meetings.

• Collaborating with product and support teams in the Conference room space to assure that knowledge for our End users is clear and concise.

• Keep abreast of new technologies, methodologies, industry practices and standards

• Look for ways to market and grown adoption of the MGS service across the company

• Partner with Key business stakeholders (Admins) to proactively provide training and consultative services customized to their business process.

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Required Experience:

• Minimum one (1) year of relevant work experience with a demonstrated record of customer focus and continuous professional growth

• Exceptional interpersonal flexibility and ability to work independently on tasks that are not well defined

• Ability to effectively work in cross-functional teams

• Excellent English written and oral communication skills

• Proactive nature and good organizational skills

• Strong influencing and negotiating skills

• Service and results-oriented mindset

• Accountability for achieving personal, team and organizational objectives

Preferred Experience:

• Experience in a customer support or contact center role

• Experience working with colleagues and clients in different regions of the world

• Technology field experience with a focus on Customer service.

Education:

• High School Diploma required. Advanced degree preferred.

MSJR

#eligibleforerp

Required Skills:

Client-Centric, Client Counseling, Client Management, Consumer Relations, Customer Experience Improvement, Customer Service, Customer Service Management, Customer-Support, Emerging Technologies, End User Experience, Information Technology Trends, Operational Acceptance Testing (OAT), Oral Communications, Product Management, Requirements Management, Service Excellence, Solution Architecture, Stakeholder Relationship Management, Technical Advice, Technology Trends, User Experience (UX) Design, Waterfall Model

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement​

We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as “remote”.

The salary range for this role is

$65,100.00 - $102,500.00

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs.

The successful candidate will be eligible for annual bonus and long-term incentive, if applicable.

We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

You can apply for this role through https://jobs.merck.com/us/en (or via the Workday Jobs Hub if you are a current employee). The application deadline for this position is stated on this posting.

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

10%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

No

Hazardous Material(s):

N/A

Job Posting End Date:

03/28/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.