Job Description

The Opportunity

Join a global biopharma company with a 130-year legacy and mission to achieve new milestones in healthcare. Be part of technology driven, data-led organization supporting a diversified portfolio of medicines, vaccines and animal health products. Work alongside passionate teams that use data, analytics and insights to drive decisions, and tackle some of the world’s greatest health threats.

Our Technology Centers are globally distributed hubs that enable our digital transformation and business outcomes across IT. They bring together diverse teams to collaborate, share best practices, and deliver solutions that save and improve lives.

This role is based at our Hyderabad Tech Center and follows a hybrid working model (3 days per week in the office and 2 days remote). Candidates are expected to reside within a commuting distance of the Hyderabad office.

Overview

As a Product Manager, you will be responsible for helping discover, define and deliver solutions leveraging the ServiceNow platform to best enable IT risk and compliance processes supporting the entire company. You will play a critical role as a facilitator bridging business stakeholders, technology teams and our users, driving development of high-quality, enterprise solutions meet our organization's risk management and compliance needs.

What you will do in this role

• Dive deep into the risk and compliance domain to understand business priorities and user needs
• Create, maintain, and continuously prioritize product roadmap and backlog to maximize value delivery in partnership with key stakeholders
• Drive continuous product discovery to understand user needs and translate that to solutions and product backlog
• Partner with the development team to understand technology constraints and opportunities
• Develop and regularly calibrate success metrics for the product
• Support adoption and retention of the product
• Drive SDLC and release activities
• Champion the product, driving excitement and adoption in a domain typically resistant to change
• Manage project escalations, issues, risks and dependencies
• Monitors and optimizes product's total cost of ownership (TCO)

What you should have

• Bachelor’s degree in Information Technology, Computer Science or any related technical field
• 7+ years as a Product Owner, Product Manager or similar role, specifically:
  • Leadership of cross-functional teams to deliver successful products or services
  • Managing product vision, strategy, roadmaps and backlog throughout product lifecycle
  • Experience with Agile ways of working (e.g. product owner on a scrum team)

• Strong listening, communication and facilitation skills
• Excellent organizational skills to manage dependencies across multiple teams and product initiatives
• Ability to balance business and user needs with technology and regulatory constraints
• A passion for great UX and relentless focus on business value

Preferred Experience and skills (nice to have)

• Pharma background or experience in other highly regulated industry
• Hands on experience with the ServiceNow platform
• Strong knowledge of the system development lifecycle (SDLC)
• Design thinking, user research or usability testing experience

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Required Skills:

Asset Management, Benefits Management, Management System Development, Product Management, Requirements Management, Stakeholder Relationship Management, Strategic Planning, System Designs

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

05/6/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.