Job Description

Business Analyst - Automation, Analytics & AI

• Permanent, full-time role with competitive remuneration and benefits

• Location: Macquarie Park, NSW, Australia, with hybrid working supported

• Career growth and professional development: in a dynamic, evolving role within a growing and successful industry

The Business Analyst - Automation, Analytics & AI will help drive smarter, faster and more innovative ways of working across clinical trial operations. Working with the Clinical Research Director, AA & AI Lead and Senior Business Analysts, you will help turn ideas into practical solutions through business cases, data insights, dashboards, workflow documentation, testing, training and user support. This is your opportunity to make a real impact, improve how work gets done and contribute to key regional and global initiatives including Global Site Agreements (GSA), Global Trial Optimisation (GTO), Global Sites Budgets and Payments (GSBP) and Essential Document Management (EDM).

What You Will Do

Responsibilities include, however not limited to:

Key Responsibilities:

• Assist with business cases, requirements gathering, process mapping, user stories and acceptance criteria

• Conduct data exploration and prepare baseline metrics to define problems and expected benefits

• Check for existing tools to avoid duplication and summarise reuse opportunities and recommendations

Solution build and testing

• Build and maintain country dashboards and simple automations under supervision using approved platforms

• Prepare test scripts, coordinate user acceptance testing (UAT), document outcomes and support validation/release artefacts

• Support configuration and minor enhancements, triage user feedback and escalate defects as required

What You Must have

Required Education and Experience:

• Bachelor’s degree in Business Analytics, Data Analytics, Computer Science, Information Technology, Engineering, Life Sciences or a related field, with hands-on experience in data analysis, process improvement or technology-enabled projects, including exposure to automation, analytics or AI

• Or an associate degree, or equivalent post-secondary qualification, in one of the above fields, combined with substantial relevant hands-on experience in data analysis, process improvement or technology-enabled projects.

• Exposure to clinical research operations or adjacent functions

• Experience with BI tools (Power BI/Tableau) and basic data wrangling (Excel/Power Query/DAX; introductory SQL)

• Familiarity with workflow documentation and UAT practices

• Internships or projects in healthcare, life sciences or regulatory environments desirable

Preferred Experience:

• Exposure to clinical research operations or adjacent functions

• Experience with BI tools (Power BI/Tableau) and basic data wrangling (Excel/Power Query/DAX; introductory SQL)

• Familiarity with workflow documentation and UAT practices

• Internships or projects in healthcare, life sciences or regulatory environments desirable

Required Knowledge, Skills and Abilities:

• Business analysis: gather and document requirements, translate needs into specifications, support testing and validation

• Data literacy: analyse datasets, build reports and visualise metrics with attention to data quality

• Technical aptitude: proficient in Excel and at least one BI tool; foundational knowledge of automation and AI tools and eagerness to learn approved platforms

• Communication and organisation: clear written and verbal English, structured documentation and effective collaboration in a matrixed environment

• Compliance awareness: experience or understanding of working in regulated environments

• Learning mindset: proactive, curious and coachable

What You Can Expect

• Work autonomously whilst being supported, encouraged and being part of a trusted Global Leading Pharmaceutical organisation

• Exposure to upskill and develop in your role

• Flexibility and opening doors to other opportunities and skillsets

• Joining a collaborative team of likeminded individuals

We are proud to be a company that embraces the value of bringing talented and committed people together. The fastest way to breakthrough innovation is when ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive workplace.

Required Skills:

Adaptability, Adaptability, Automated Test Scripts, Automation, Business Case Development, Change Management, Clinical IT, Clinical Research, Clinical Site Management, Clinical Site Monitoring, Clinical Study Management, Clinical Trial Compliance, Clinical Trials, Clinical Trials Logistics, Data Analysis, Document Management, Drug Development Research, Good Clinical Data Management Practice (GCDMP), Interpersonal Relationships, New Technology Integration, Operational Acceptance Testing (OAT), Project Management, Regulatory Compliance, Regulatory Training, Test Scripts {+ 1 more}

Preferred Skills:

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Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

06/6/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.