Job Description

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Manager – Technical Information Security Lead (TISL)

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role overview:

We are hiring an Enablon Senior Configuration & Integration Specialist to join our in-house Digital EHS applications team. This role will perform advanced configuration, integrations, data transformation, release support and L3-style troubleshooting across a large, multi-module Enablon environment (20,000+ users, multiple customizations and integrations). Candidate must be based in Hyderabad or Pune with availability to overlap with CST for scheduled meetings.

Key responsibilities:

• Advanced configuration and enhancements
  • Implement and maintain advanced Enablon configurations: rules engine, notifications, workflows, conditional fields, settings tables, sub-forms and other platform features.
  • Implement approved functional enhancements and resolve defects for deployed modules.
• Support intake, triage & ticket delivery
  • Work from tickets escalated by L1/L2 after initial analysis; provide clear time estimates before starting Level 3 work.
  • Own Level 3 tickets through analysis, build/configure, unit testing, packaging and handoff for production deployment.
  • Coordinate with release/project teams for scheduled releases and support off‑cycle emergency fixes as required.
• Process, governance & documentation
  • Contribute to and maintain SOPs, runbooks, SLAs and support playbooks to improve in‑house support maturity.
  • Produce monthly operational reports (ticket volumes, hours consumed vs budget, risks and upcoming releases).
• Knowledge transfer & enablement
  • Mentor and upskill L2 team; create troubleshooting templates, runbooks and test cases to reduce re‑escalations.
• Stakeholder engagement
  • Participate in weekly ticket‑review meetings and quarterly steering reviews; proactively communicate capacity constraints and risks.
• Integrations & data transformation
  • Design, develop and maintain integrations between Enablon and central data lake / third‑party systems; perform mapping, remapping and significant integration revisions.
  • Transform, validate and ingest large datasets into Enablon taxonomy; perform bulk uploads, post‑load reconciliation and data quality checks.

Minimum qualifications

• 8+ years hands‑on Enablon experience in implementations or post‑production support, across multiple modules.
• Strong Enablon configuration skills: workflows, rules, notifications, settings tables, conditional fields and forms.
• Strong SQL and data‑manipulation skills.
• Proven debugging, root‑cause analysis and problem‑solving abilities.
• Extensive Experience with Nabsic, Enablon ECP ticketing, JavaScript and SQL programming.
• Excellent written and verbal communication in English; able to present technical work to non‑technical stakeholders and provide time estimates.
• Bachelor’s degree in Computer Science, Engineering, Information Systems or related field (or equivalent experience).
• Based in Hyderabad or Pune with flexibility to overlap with CST for scheduled meetings.

Preferred (optional) experience

• Experience implementing EHS&S management information systems and/or acting as technical lead on global Enablon implementations.
• Power BI development experience, including data modeling, DAX, report/dashboard design, and integration with enterprise data sources.
• Prior experience reducing vendor L3 workload through documentation, automation or knowledge transfer.

Nice to have experience

• Experience with integrations: APIs, web services, flat‑file imports and ETL/data transformation processes.
• Experience with middleware/ETL tools or integration platforms (MuleSoft, TIBCO).
• Enablon Implementation Pro certification or similar platform certifications.

Working hours & expectations

• Core role: Monday–Friday, India hours; flexibility required for overlap with CST weekly meetings.
• Occasional off‑hours or emergency support may be required for critical production incidents (formal escalation procedures defined in SLA).

Performance measures

• Reduction in third‑party L3 escalations (target measurable reduction within 6–12 months).
• Percentage of Level 3 tickets is estimated and approved before work begins.
• Mean time to resolution (aligned with agreed SLAs).
• Number of knowledge‑transfer artifacts and demonstrable L2 capability improvements.
• Successful delivery of scheduled releases and any required off‑cycle fixes with minimal regressions.

Who we are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

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Flexible Work Arrangements:

Hybrid

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Job Posting End Date:

05/27/2026

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