Job Description

Our company’s Business Service Center (BSC), located across three regions (Americas, Europe, and Asian’s process), are responsible for the timely and efficient delivery of standardized, global financial processes. The BSC – Kuala Lumpur, Malaysia will be responsible for the execution and delivery of a broad range of financial services and processes across the company business divisions and markets for the Americas region.

The Employee Expense Management Analyst will be responsible for the execution and delivery of the customer service for all applicable markets in the JCAP region. Scope of position includes handling and resolving internal and external stakeholder requests pertaining to Travel & Exp

Scope of position includes handling and resolving internal and external stakeholder requests pertaining to Travel & Expense process.

Primary responsibilities for this position include, but are not limited to, the following:

• Resolve employee expense management inquiries

• Help to motivate staff to achieve outcomes.

• Support team members providing insights on how to evaluate and review progress

• Through daily problem resolution, identify and propose process improvement

• Assist in communications with internal business customers

• Collaborate with various our company organizations to resolve process and/or technical issues across multiple ERP systems

• Properly and effectively escalate issues that cannot be resolved real time

• Ensure compliance with company policies and procedures and supports company mission, values and standards of ethics and integrity

• Identify solutions to improve quality of service, productivity and effectiveness. Plan, communicate and execute the best solution.

• Effectively manage and prioritize workload efficiently and accurately while maintaining a positive customer service culture

Education & Experience Required:

• • Bachelor’s Degree in Accounting or Finance is preferred

  • Ideally minimum of 3 years of experience in a finance or accounting department of a multinational company

  • AP experience is required

  • Expense Management experience is preferred

  • Experience working in an organization providing services across multiple markets or geographies

  • Business-level English and Chinese language skills (speaking and writing) required

  • Experience in using SAP and SAP Concur is desired

Technical Skills Requirements:

• • Ability to work independently and with a team in a fast-paced and high-volume environment with emphasis on accuracy and timeliness

  • Strong communication, interpersonal, and organization skills required

  • Intermediate to Advanced PC skills (MS Excel, Word, PowerPoint) required

  • Demonstrated commitment to education and professional development

  • Ability to operate independently and remain focused through change or uncertainty

  • Advanced problem solving and analytical skills with a proactive management style to implement new processes

Required Skills:

Account Collections, Account Collections, Adaptability, Analytical Problem Solving, Balance Sheet Account Reconciliations, Business Support, Compliance SOX, Credit Management, Customer Delivery, Customer Service, Customer Service Management, Financial Accounting Controls, Financial Operations, Global Financial Markets, Human Resources (HR) Shared Services Advisory, Interpersonal Relationships, Management Process, Microsoft Office, Preparation of Financial Reports, Project Management, Quantitative Analytics, SAP Concur, SAP Enterprise Resource Planning (ERP), SAP Support, Service Excellence {+ 2 more}

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

06/26/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.