Job Description

Specialist, Workflow Configuration (Adobe Workfront)

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.

• Be part of an organization driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.

• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our company’s IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

About Digital Human Health (DHH)

Digital Human Health (DHH) connects technology, data, and people to enable and accelerate Human Health business across global markets. DHH supports commercial and medical teams by delivering customer-centric digital platforms, data capabilities, and technology-enabled operating models that enable flexible go-to-market approaches, actionable insights, and personalized customer experiences in a regulated environment.

Within DHH, Content Enablement & Execution focuses on improving how content is planned, created, reviewed, delivered, and reused—driving speed, quality, compliance-by-design, and scalable omnichannel execution.

Role Purpose:

Configure, optimize, and enable Adobe Workfront workflows underpinning US content creation and development—translating documented requirements into scalable templates, custom forms, automations, and reporting to improve usability, visibility, and cycle time.

Scope of Ownership & Adjacent Responsibilities

• Own Workfront configuration deliverables (templates, queues, custom forms, statuses, groups) aligned to agreed operating models. Embed governance in configuration (permissions, license types, team structures) and ensure scalable, maintainable designs.
• Partner with product owners and BAs to convert requirements into implementable configuration and validate outcomes.
• Build operational reporting and dashboards that support leadership and day-to-day visibility.

Key Responsibilities

Workfront Configuration & Administration

• Configure and maintain Workfront objects including workflows, templates, project plans, queues, custom forms, statuses, and groups. Implement intake and routing logic aligned to defined processes and operating models.
• Configure user access, permissions, license types, and team structures in accordance with governance standards.
• Ensure changes are scalable, maintainable, and compliant with platform best practices.

Workflow Enablement & Optimization

• Translate approved requirements into effective Workfront configurations. Optimize existing workflows to improve usability, visibility, and cycle time while minimizing manual effort.
• Configure automations, notifications, and system rules to reduce operational friction.
• Participate in testing and validation of workflow changes prior to release.

Reporting & Insights

• Build and maintain Workfront reports and dashboards supporting operational visibility and leadership needs. Ensure key metrics such as throughput, cycle time, workload, and status accuracy are supported by configuration.
• Identify data quality issues and implement configuration improvements to address them.

Stakeholder & Delivery Collaboration

• Collaborate with product owners, business analysts, and delivery teams during sprint execution.
• Support sprint planning/backlog execution by sizing and implementing configuration tasks.
• Provide configuration guidance and set expectations on feasibility and best practices.

Operational Support & Adoption

• Contribute to configuration documentation and reference materials for user onboarding and adoption.
• Troubleshoot configuration-related issues and recommend root-cause improvements.
• Support pilots and phased rollouts of new configurations across US teams and agencies.

What Success Looks Like

• High-quality, scalable Workfront configurations adopted across teams.
• Reduced manual steps and smoother routing through automation and standards.
• Reliable dashboards supporting operational and leadership decision-making.
• Lower defect rates through strong testing and validation discipline.

Qualifications & Experience

Education

• Bachelor’s degree required; Master’s degree preferred.

Experience

• 4–5+ years of experience configuring/administering Adobe Workfront or similar enterprise workflow platforms.
• Strong understanding of system-based workflow design, templates, and configuration best practices.
• Ability to translate documented business requirements into effective system configurations.
• Experience working with cross-functional business and technical stakeholders.
• Familiarity with Agile delivery models and sprint-based execution.

Preferred / Nice to Have

• Experience supporting marketing, creative, or agency-based operating models.
• Exposure to Workfront Fusion or other workflow automation tools.
• Experience building operational reports and dashboards in Workfront.

Key Competencies

• Configuration craftsmanship and governance mindset Pragmatic problem solving and troubleshooting
• Strong collaboration with BAs/POs/Delivery
• Data-driven mindset for reporting and insights

#HYDIT2025

Required Skills:

Data Engineering, Data Visualization, Design Applications, Software Configurations, Software Development, Software Development Life Cycle (SDLC), Solution Architecture, System Designs, System Integration, Testing

Preferred Skills:

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Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

06/8/2026

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