Supervisor, Bank Management
People & HR, Operations
Malaysia · Petaling Jaya, Selangor, Malaysia
Job Description
Position Overview
Our company’s Global Business Solutions (GBS) team manages end-to-end Source to Settle (StS) processes, including vendor setup, invoicing, payments, and settlements.
The Supervisor, Bank Management leads and supports global bank management activities, overseeing a team responsible for monitoring bank accounts, clearing transactions, and ensuring accurate and timely recording of bank movements.
This role combines operational execution with team coordination, ensuring effective reconciliation, issue resolution, and adherence to global policies and controls. The position also drives process improvements, standardization, and operational efficiency across markets while collaborating with cross-functional teams.
Key Responsibilities
Lead and support bank management and clearing activities across markets
Guide and coach team members to ensure consistent, high-quality execution
Monitor workload, prioritize tasks, and ensure timely resolution of bank open items
Oversee posting of bank transactions and ensure accuracy in SAP (vendor and GL assignment)
Investigate and resolve exceptions, discrepancies, and aged open items
Support reconciliation activities and ensure timely clearing of outstanding items
Collaborate with Accounting, Treasury, and other teams to resolve issues
Ensure compliance with global policies, controls, audit, and SOX requirements
Monitor performance metrics and ensure alignment with KPIs
Identify trends and root causes to drive continuous improvement
Support process standardization, automation, and system enhancements
Maintain accurate documentation, audit trails, and process materials
Deliver high-quality service and manage stakeholder relationships
Education & Experience
Bachelor’s degree in Finance, Accounting, Business, or related field
Minimum 3 years’ experience in Finance, Accounting, Shared Services, or StS
Strong understanding of bank management, settlements, and reconciliation processes
Experience in team coordination or leadership support
Experience in process improvement and change initiatives
Strong analytical, problem-solving, and organizational skills
Experience in controlled or compliance-driven environments
Fluency in English (additional languages are a plus)
Technical Skills
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
SAP and Ariba experience required
Experience with banking platforms preferred
Strong data analysis and problem-solving skills
Ability to manage multiple priorities and work independently
Skills & Competencies
Strong leadership and team coordination skills
High attention to detail and accuracy
Analytical and problem-solving mindset
Effective communication and stakeholder management
Customer-focused and results-driven
High integrity and accountability
Continuous improvement mindset
Languages: English required; Spanish required; Chinese/Japanese a plus
Possible Career Moves
Senior Specialist, StS Support
Senior Specialist, Vendor Master Data
Senior Specialist, Supplier Onboarding
Senior Specialist, Invoice Processing / Resolution
Manager roles across StS, Vendor Master Data, Supplier Onboarding, Invoice Resolution, or Settlements
Required Skills:
Adaptability, Balance Sheet Account Reconciliations, Bank Account Management, Bank Reconciliations, Communications Support, Compliance SOX, Financial Accounting Controls, Financial Analysis, Financial Operations, Financial Planning and Analysis (FP&A), Human Resources (HR) Shared Services Advisory, Meeting Deadlines, Preparation of Financial Reports, Pressure Management, Prioritization, Proactive Problem Solving, Problem Solving, Process Documentation, Process Improvements, Quantitative Analytics, SAP Ariba, Shared Services, Stakeholder Communications, Vendor Master Data, Works Under PressurePreferred Skills:
Current Employees apply HERE
Current Contingent Workers apply HERE
Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status:
RegularRelocation:
No relocationVISA Sponsorship:
NoTravel Requirements:
No Travel RequiredFlexible Work Arrangements:
HybridShift:
Not IndicatedValid Driving License:
NoHazardous Material(s):
NAJob Posting End Date:
08/25/2026*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.