Job Description

We are seeking a highly motivated Key Account Specialist to join our Oncology team and serve as the main point of contact for allocated accounts and key stakeholders in the South Serbia region.

The Key Account Specialist will work in close collaboration with the Oncology team to ensure an excellent customer experience and deliver value to patients, payers, and physicians. The role requires strong commercial acumen, scientific understanding, and the ability to build trusted long-term partnerships with key customers.

Key Responsibilities:

Business, Sales & Financial Responsibilities:

• Drive business results within assigned accounts by achieving or exceeding sales targets and agreed KPIs

• Manage activities in line with approved promotional budgets

• Develop account and business plans

• Prioritize accounts, set goals for priority customers, and evaluate progress against objectives

Customer Engagement Responsibilities:

• Anticipate customer needs and maintain strong product knowledge among key customers

• Demonstrate high-level scientific and clinical knowledge to provide approved disease and therapeutic solutions, including product information and patient education

• Build and maintain long-term relationships and partnerships with key customers

• Establish and develop relationships with key decision-makers, including:

  • Heads of Accounts

  • Financial Directors

  • Heads of Hospital Departments

  • Hospital Health Committees

  • Pharmacists

• Understand health economics principles and clinical implications

• Identify business opportunities and support appropriate pull-through

• Understand the current and evolving payer landscape in the country

• Develop and implement activity plans for key customers

Collaboration Responsibilities:

• Support implementation and evaluation of marketing strategy

• Participate actively in regular Brand Team business update meetings

• Provide local market insights and business feedback to the Brand Team

• Initiate and coordinate cross-functional internal projects to address customer and business needs

• Manage administrative responsibilities, including CRM and coordination of national and regional events

• Ensure compliance with all local laws, SOPs, and ethical standards

• Work effectively in a complex environment across multiple functions, levels, and customer types

Education & Experience:

• Healthcare-related education required; Bachelor’s or University degree from an accredited university preferred

• Preference for Medical Doctor or Pharmacist profile

• Minimum 2 years of commercial experience in the pharmaceutical industry preferred

• Experience in a hospital environment is an advantage

• Proven ability to manage key external stakeholders, influence without authority, and execute action plans within cross-functional matrix teams

• Strong problem-solving, project planning, teamwork, analytical, and written/verbal communication skills

• Fluent in spoken and written English

What We Offer:

• A dynamic and challenging role in a highly professional environment

• The opportunity to work closely with healthcare professionals and contribute to improved patient outcomes

• Collaboration with a talented cross-functional team

• Opportunities for professional growth and development

• Exposure to strategic account management in a complex and impactful therapeutic area

• A field-based role with strong regional responsibility and autonomy

• Competitive compensation and benefits package

• The chance to be part of an organization that values integrity, teamwork, and patient focus

Additional Information:

• Location: South Serbia, with the candidate based in Niš

• Reporting line: Sales Manager

• Travel: Approximately 10% international travel and 50% domestic travel

• Customer-facing time: Around 80% of working time spent with customers

Required Skills:

Marketing Strategies, Oncology Sales, Product Knowledge, Relationship Management, Sales Process Management, Service Excellence, Stakeholder Management

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

75%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

n/a

Job Posting End Date:

08/23/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.