Job Description

We are seeking a Customer Solution Specialist (CSS) to serve as the primary point of contact for the Vaccines portfolio in an assigned region, with a strong focus on adult immunization. The CSS will report to the Sales Manager, Vaccines and work closely with the Vaccines team to deliver a highly effective customer experience.

This is a critical role in our Commercial Model, helping ensure value is delivered to patients, payers, and physicians while building trusted partnerships across the healthcare ecosystem.

Key Responsibilities:

Sales and Financial Responsibilities:

• Own business results within the assigned territory, including achieving or exceeding sales targets and agreed KPIs while remaining within approved promotional budgets.

• Develop territory sales and customer plans.

• Prioritize customers, define goals for priority accounts, and evaluate progress through regular market and sales data analysis.

Customer Engagement Responsibilities:

• Anticipate customer needs and ensure strong product knowledge among targeted customers.

• Apply high-level scientific and clinical knowledge to provide approved disease and therapeutic solutions, including approved product information and patient education.

• Build and maintain long-term relationships and partnerships with customers.

• Establish and develop relationships with Key Scientific Leaders in the assigned territory, providing appropriate support materials and product information.

• Proactively identify business opportunities and support pull-through, while understanding the current and evolving payer landscape in the country.

• Develop and implement activity plans for key customers.

• Organize and lead effective meetings with physicians, including product presentations and professional discussion facilitation.

• Support the organization of regional and national symposia as needed.

Collaboration Responsibilities:

• Implement marketing strategy in collaboration with the Marketing Lead and provide timely feedback on impact.

• Actively participate in regular Vaccines team business update meetings.

• Share feedback and local market expertise with Vaccines team members.

• Contribute as an active member of cross-functional teams on projects addressing customer and business needs in assigned accounts.

• Handle administrative responsibilities, including timely CRM reporting and coordination of national, regional, and local events.

• Ensure the highest ethical standards in all activities, in compliance with local law, internal SOPs, and regulations.

• Operate effectively in a complex environment, working across functions, levels, and customer types.

Required Profile:

• Strong experience in customer-facing sales or account management roles, preferably within the healthcare or pharmaceutical industry.

• Solid knowledge of vaccines, adult immunization, and relevant therapeutic areas.

• Strong scientific and clinical acumen.

• Excellent relationship-building, communication, and presentation skills.

• Ability to work independently while collaborating across multiple functions.

• Strong planning, prioritization, and analytical skills.

• Proven ability to work in a complex, fast-paced environment with multiple stakeholders.

• Commitment to ethics, compliance, and customer-centric execution.

What We Offer:

• A critical and impactful role in a dynamic and purpose-driven commercial environment.

• The opportunity to work closely with healthcare professionals and contribute to better outcomes for patients.

• A collaborative, cross-functional working culture with strong team engagement.

• Opportunities to build expertise in vaccines, adult immunization, and strategic customer engagement.

• A role that combines customer interaction, scientific discussion, and commercial responsibility.

• The chance to contribute to meaningful public health impact in an evolving therapeutic area.

• Professional growth in a complex, high-visibility territory role.

What Success Looks Like:

• Consistent achievement of territory objectives and KPIs.

• Strong customer partnerships and trusted advisor relationships.

• Effective implementation of customer and marketing plans.

• High-quality cross-functional collaboration.

• Accurate and timely administrative and CRM execution.

• Strong contribution to business growth in the assigned region.

Required Skills:

Customer Engagement, Market Analysis, Sales Presentations, Sales Process Management, Sales Territory Management, Service Excellence

Preferred Skills:

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

No relocation

VISA Sponsorship:

No

Travel Requirements:

75%

Flexible Work Arrangements:

Hybrid

Shift:

Not Indicated

Valid Driving License:

Yes

Hazardous Material(s):

n/a

Job Posting End Date:

08/23/2026

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.