POSITION SUMMARY

Front line customer relationship and training position with anticipated responsibilities that include being an expert source for product and HCP related support to the MISHA Knee System, an implantable shock absorber (ISA) for patients with medial knee osteoarthritis (OA). You’ll provide clinical support to all end-users (including physicians, nurses, and technicians), offer guidance and assistance during surgical procedures, and resolve technical product and service issues as needed. In addition, you’ll also provide customer education and ongoing in-services, such as assisting surgeons in pre-operative implant planning. We’ll count on your attention to detail to ensure all cases are planned and reviewed with surgeons prior to scheduled surgeries, and that all inventory is accounted for. In addition to the trusting partnerships, you’ll build with surgeons and hospital staff, you’ll also work collaboratively with internal sales and marketing colleagues, helping them grow product utilization and increase volume with current and potential customers. This will include contributing to the development of sales training content based on field learnings, collection of business intelligence for input into Marketing’s key growth areas and collaborating with Product Marketing and Professional Education to identify healthcare provider needs for the safe and effective use of medical equipment.

The National Clinical Specialist will possess an entrepreneurial approach to obtaining positive outcomes in all aspects of the role and overall, Company goals.

ESSENTIAL FUNCTIONS

Core Responsibilities:

• Work in tandem with sales staff to engage with surgeon KOLs and key decision makers at target centers

• Be capable of assertively and credibly managing product objections and misconceptions using clinical data and product knowledge
• Assist in connecting with key healthcare provider stakeholders to introduce the MISHA knee system and generate recognition of clinical need in their practice
• Investigate current patient management practices at targeted accounts and identify opportunities where MISHA can benefit patients
• Determine procurement process at each targeted account
• Coordinate use of extended Moximed resources to optimize product utilization and patient care
• Fully understand the MISHA knee implant, instruments and surgical technique with sufficient depth to address any possible questions and concerns customers may have
• Become proficient in the surgical technique, including anatomical landmarks, soft tissue management, procedure steps and “tips and tricks” from experienced users such that you can train new users and provide intraoperative support
• Fully understand patient selection criteria to assist in the continued education of surgeons and physicians assistants in the identification and selection of patients
• Drive participation in cadaveric training courses for surgeon targets and staff, and lead facilitation of training as needed
• Responsible for supporting all sales activities including but not limited to training, product usage documentation, PO collection, managing inventory and equipment provided for case coverage, SFDC management
  • Including: Timely transactions when product is used, sold or transferred, maintaining a required level of cycle count accuracy, executing product retrievals as instructed
• Responds promptly and appropriately to technical inquiries by customers, patients, and colleagues
• Maintains a working knowledge of competitive products
• Educates and trains physicians, hospital personnel and office staff on technical matters relating to Company products and therapies – this is achieved by coordinating:
  • One on one teaching sessions, formal in-service education programs, seminars and/or outside symposia
• Visits accounts to replenish literature and establishes/maintains relationships with office staff
• Provides ongoing clinical and technical support and acts as a resource for physicians, and support staff on matters relating to our products and therapies through in-service programs, one on one sessions and phone support
• Assist the departments and customers on any complaints, IE: information gathering, observations, documentation, follow up
• Complies with required event reporting and documentation following Company’s procedures
• Assist with new facility VAC process

The successful candidate will:

• Be a relationship-builder. Thoughtful product expert who create genuine, trusting relationships with surgeons, hospital staff, internal team members and potential new customers
• Be a team player. Collaborative partner who is excited to give it their all working side-by-side with surgeons and their support staff in the operating room as well as with their Moximed internal team members
• Be a detail-oriented thinker. An individual with keen attention to detail and who will recognize that even the smallest aspect can make a big impact
• Be a problem-solver. Leader who anticipates challenges and will quickly resolve problems as they arise, even in the face of ambiguity or uncertainty
• Be a customer-focused specialist. Individual who make decisions thinking first of our customers and our business
• A go-getter. Achiever who will stop at nothing to make MISHA a standard of care

• Have demonstrable continued training and growth on technical and product knowledge in a medical device field
• Have demonstrable continued personal development, such as goal setting, teamwork, time management, listening, and integrity
• Have the ability to align individual day to day tasks with corporate goals
• Have personal resilience: ability to acknowledge resistance/objections, bring solutions, seek feedback and take accountability and ownership of your actions
• Have the ability to thrive in a cross-functional team environment
• Have an entrepreneurial spirit and track record of succeeding against the odds or producing unexpected positive outcomes

• Be mature, self-reliant, self-motivating, and action orientated with the ability to accomplish goals individually and through teamwork.
• Have the capacity to assimilate expert product knowledge and the ability to transfer that knowledge to customers, sales/clinical personnel and others

• Be a constant professional, whether in a formal, casual, or business environment
• See patient care as the highest priority
• Have established an excellent reputation with customers that recognizes all of the above qualifications

• Demonstrate flexibility in scheduling to be able to provide on demand technical case support where the organization or customers require it

• Have the ability to manage significant travel demands to support in person field support nationwide

QUALIFICATIONS, EDUCATION AND EXPERIENCE:

• Bachelors in a health-science field, business, marketing or communication

• 5+ years of relevant experience in surgical product sales and training
• Superior experience with surgical case support in hospital operating room environments
• Track record in account management
• Solid clinical, scientific and business acumen
• Understands medical reimbursement (billing, coding, coverage, and payment) in the healthcare system
• Understands the VAC process