JOB DESCRIPTION:

A. Purpose and Scope

The Director of Patient Access will manage the day-to-day operations of the Patient Access Program (PAP) to ensure flawless execution and development of the highest quality program. They will be responsible for the oversight and management of the Intake and Case Managers. They will be the PAP subject matter expert responsible for creating and tracking metrics for the success of the program and implementing early warning signs that help optimize efficiencies. The job function will also support payor strategy through activities as needed.

B. Responsibilities

• Stay up to date on regulatory and compliance requirements ensuring the department adheres to all relevant standards
• Identify areas for improvement and implement new technologies and processes to enhance efficiency and customer experience
• Track KPIs and report on the program’s performance to executive leadership
• Manage the program’s budget and ensure efficient allocation of resources
• Partner with various field-based teams to gather continuous insight into market dynamics affecting MISHA reimbursement coverage
• Ensure the accuracy and integrity of patient data
• Manage and monitor Intake and Case Manager activity to ensure team members are complying with Moximed’s policies and procedures
• Inspire and guide team members towards achieving company goals and objectives
• Identify skill gaps and provide opportunities for development
• Set clear expectations, providing regular feedback and conducting performance evaluations

JOB REQUIREMENTS:

A. Education and Training

• Bachelor’s degree, life sciences preferred
• 8+ years of healthcare patient access experience in the medical device industry; domain experience preferred
• 5+ years of leadership experience within a Patient Access Program

B. Technical Requirements

Strong understanding of the commercial insurance landscape and relevant reimbursement processes; a solid understanding of public payor programs, e.g. CMS, including coverage, coding, and payment policies

• Excellent written and verbal communication skills; confidence speaking in public, to groups and virtually; must be confident, articulate, and have professional speaking abilities
• Understanding of medical and clinical research methods and publication interpretation with ability to use evidence to support value proposition
• Strong business acumen, analytical skills, and experience working with various internal business partners (especially Sales, Marketing, Clinical, Regulatory, Legal, and Sales Operations staff) to provide insight into key economic and reimbursement issues
• Ability to build and maintain strong relationships with ASC and HOPD leaders and physician customers
• Proficient in Microsoft Office Suite (i.e. Excel, PowerPoint, Word, Outlook) and Salesforce
• Excellent interpersonal skills, written and verbal communication skills, especially presentation development and delivery
• Ability to understand and meet operations needs and special requests
• Ability to travel up to 10% of the time