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Vertex Ventures HC
Vertex Ventures HC

Laboratory Support Technician, Lab & Site Services (Contract)



IT, Customer Service
Waltham, MA, USA
Posted on Saturday, May 4, 2024

ElevateBio is a technology-driven cell and gene therapy company, accelerating access to the cutting-edge technologies and expertise to change the future of medicine. Our integrated technologies model offers turnkey scale and biotechnological capabilities to power genetic medicines processes, programs, and companies to their full potential.

The Role:

ElevateBio is seeking a dynamic individual to join and, contribute to the Lab & Site Services team at our BaseCamp Waltham facility. The successful candidate will be detailed, organized, customer service oriented and have a strong self-directed. Key responsibilities include performing or overseeing of maintenance on lab systems and equipment, maintaining safe, organized lab spaces, and actively supporting lab personnel to ensure a high degree of customer satisfaction and quality driven results. The individual should be a motivated self-starter, have a willingness and aptitude for adoption of new technology, an ability to build relationships and work effectively in a cross-functional team, and commitment to the highest safety, quality, and customer service standards. Contract position with potential for direct hire conversion.

Here’s What You’ll Do:

  • Perform routine lab operations including troubleshooting, maintaining, tracking, and documenting laboratory equipment and associated services in CMMS.
  • Configure, maintain, and respond, as necessary to equipment alarm systems.
  • Manage and complete service requests and perform/oversee equipment preventive maintenance/repairs, maintain associated spare parts.
  • Complete work in timely manner to maintain site KPIs.
  • Assist with new lab equipment onboarding.
  • Assist with reviewing, writing, and optimizing procedures.
  • Maintain safe, organized lab space, general lab housekeeping.
  • Maintain consistent and accurate internal and external communication.
  • Support site Facilities and Utilities projects as necessary.
  • Actively support researchers and lab personnel to ensure a high degree of customer satisfaction related to enabling cutting edge research and development of cell and gene therapies.


  • Strong attention to detail.
  • CMMS experience, Blue Mountain preferred.
  • Must be able to lift 50 pounds unassisted, work on feet for extended periods.
  • Must be able to work independently and in group settings with the ability to prioritize and multi-task in a fast-paced environment.
  • Effective use of technology, including Microsoft Office Suite, Smartsheet, CMMS (Blue Mountain).
  • Passion for providing best-in-class customer service.
  • Basic lab safety knowledge.
  • 2+ years of experience working in a GxP biotech/pharmaceutical laboratory operations environment required.
  • Familiarity and knowledge of a variety of lab equipment including various analytical instrumentation, centrifuges, incubators, refrigerators, freezers, and biological safety cabinets.

Why Join ElevateBio?

ElevateBio is a technology-driven company built to power transformative genetic medicines today and for many decades to come. The Company commercializes its enabling technologies, manufacturing capabilities, and industry-leading expertise through partnerships to accelerate development across a breadth of therapeutic approaches and modalities. The ElevateBio ecosystem combines multiple R&D technology platforms – including Life Edit, a next-generation, full-spectrum gene editing platform; comprehensive cell engineering technologies; and an expanded viral and non-viral therapeutic delivery platform – with BaseCamp®, its end-to-end genetic medicine cGMP manufacturing and process development business, to accelerate the discovery and development of advanced therapeutics.

We aim to be the dominant engine inside the world’s greatest scientific advancements harnessing human cells and genes to alter disease.

Our Mission:
To power the creation of life-transforming cell and gene therapies, at a speed the world deserves.

Our Vision:
We seek to be the world’s most indispensable cell and gene therapy technology company, redefining how companies operate, how products are created and how disease is treated.

ElevateBio is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person’s race, color, gender, age, religion, national origin, ancestry, disability, veteran status, genetic information, sexual orientation or any characteristic protected under applicable law. ElevateBio will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.